It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Benefit options available through Magnit Global, depending on contract factors and upon meeting requirements.

Develop product management artifacts including Problem Statements/Definitions, Personas, Roadmaps, ROI/Success Metrics, Scope, MVPs, and Journey Maps. Navigate the needs of multiple business units to resolve dependencies and contending priorities, driving consensus on what is best for ServiceNow Partners. Act as point of contact between sales operations and IT for resolving x-team product issues. Collaborate with strategists, other product managers and product owners to define the strategic roadmap, anticipate and meet future business needs, and align ServiceNow’s selling motion to target architecture. Partner with sales ops and IT to define initiatives from concept to MVPs to roadmaps; acquiring approval from Executive Leadership on prioritization, funding, and commitment to key initiatives. Lead various ACE priorities, including new indirect GTM selling motions, pivotal initiatives, and major capability improvements. Influence and align leadership on vision, strategy, prioritized backlogs, and initiative success criteria. Provide Partner/Channel subject matter expertise and champion partner-centric views into cross-functional initiatives Plan and prioritize product development and product feature backlog Collaborate with project managers, technical product managers, and engineering leads to drive accountability, mentorship, and support for in-flight programs while capturing feedback and identifying capability gaps Define, and detail processes, policies, metrics, reports, risks/dependencies, and mitigation plans. Translate business requirements into epics and user stories. Work with QA to define test criteria/scripts for releases while driving business tester UAT Develop detailed product feature specifications and ensure they’re clearly understood by relevant teams

Skills

• As a plus, you have experience in building developer-facing AI products or building with developer toolkits.
• You are an expert in deconstructing complex problems, annotating & understanding patterns, and taking a data-driven approach to finding solutions.
• You are a strong writer who can consistently write clearly and concisely about new product concepts, operations, and plans.
• You are someone deeply curious and a fast learner – eager to understand the technology behind new products, conduct your own academic & competitive research.
• You have strong familiarity with APIs, authentication, and integrations.
• You are have experience building enterprise products that required 3rd party platform integrations
• You have a proven track record of taking ownership of product goals and delivering against them
• You have sound framework for when to iterate, when to discard, and when to scale products
• You have the skills needed to take input from multiple sources, crystallize clear priorities, and communicate them effectively.
• You are someone who can bridge the technical with the enterprise and cultivate challenging relationships with internal and external stakeholders with grace.
• You feel most at home working hand-in-hand with data science, engineering, user experience, and customer success teams.
• You are an effective communicator, you pay attention to the finer details, and you empathize with customers and stakeholders and build meaningful relationships
• You are curious and bring genuine excitement to learn new subject areas and are comfortable to be scrappy as and when needed

Education

• Highly experienced individual typically with 15+ years of related experience. 

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.