It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Benefit options available through Magnit Global, depending on contract factors and upon meeting requirements.
About the Role
ServiceNow's Knowledge conference is one of the company's highest-visibility customer events. The Executive Experience team activates a Meeting Center at Knowledge—a curated, white-glove environment where ServiceNow executives engage strategic accounts through high-impact, one-on-one and small-group meetings.
The Meeting Center Coordinator owns the operational backbone of that experience: managing the full lifecycle of meeting requests from submission through confirmation, ensuring every meeting that takes place on the floor is set up for success before the event begins.
This role requires strong organizational discipline, clear and professional communication, and the ability to manage multiple moving pieces across global time zones without dropping the ball.
What You'll Do:
Meeting Request Management
1. Review and approve inbound meeting requests submitted via Jifflenow, applying established criteria to ensure meetings meet program standards before confirmation.
1. Monitor the request queue across global regions, maintaining timely approvals as requests arrive from AMER, EMEA, and APAC time zones.
1. Validate that each request includes the appropriate internal and external stakeholders, sufficient business context, and clear meeting objectives prior to approval.
Coordination & Confirmation
1. Coordinate directly with account teams, subject matter experts, executives, and their executive assistants to confirm availability and secure meeting acceptance.
1. Manage follow-up within pre-defined SLAs for invites that remain unaccepted or are declined, proactively working to reschedule and secure an alternate time.
1. Communicate professionally and efficiently across internal stakeholders at varying seniority levels, including C-suite executive assistants.
Operational Accuracy
1. Maintain accurate, up-to-date meeting status and approval records in Jifflenow throughout the pre-event period.
1. Flag gaps, conflicts, or at-risk meetings to the program lead ahead of the event to prevent on-site execution issues.
1. Support smooth handoff to on-site execution team by ensuring all confirmed meetings are fully documented and properly staffed.
What We're Looking For
1. ~2 years of experience in event operations, executive program coordination, corporate meeting management, or a comparable field.
1. Hands-on experience with scheduling tools and event management platforms; familiarity with Jifflenow or similar request-management systems a plus.
1. Demonstrated ability to manage high volumes of concurrent tasks with precision and follow-through.
1. Strong written communication skills—comfortable corresponding with executive assistants and senior stakeholders with professionalism and clarity.
1. Comfortable operating across global time zones and self-managing workload without day-to-day oversight.
1. Proactive problem-solver who flags issues early and brings solutions, not just status updates.
About the Program
The Executive Experience Strategy & Initiatives team at ServiceNow connects the company's most strategic customers to executive-level engagements—both inside the Innovation Centers and at major events like Knowledge and World Forum. Our work is precision-focused and account-driven, built around the principle that the right experience, at the right moment, with the right people, moves deals and deepens relationships that matter.
The Meeting Center at Knowledge is one of the highest-visibility activations the team runs each year. This role sits at the center of making it work.
ServiceNow is an Equal Opportunity Employer.
Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.
