It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Benefit options available through Magnit Global, depending on contract factors and upon meeting requirements.

The role:
ServiceNow’s Global Impact team is seeking an contractor to provide project management services supporting defined in-kind ServiceNow implementation projects.
This engagement is focused on delivery oversight, governance, and milestone management for assigned nonprofit implementation engagements within an agreed contract period. The contractor will coordinate with nonprofit stakeholders and certified implementation partners to support successful go-live and early adoption.

Key Responsibilities:
Project Planning & Governance
· Develop and maintain project plans, timelines, milestone tracking, and dependency mapping for assigned engagements
· Establish and manage RAID logs (Risks, Assumptions, Issues, Dependencies)
· Facilitate governance cadences, including status reviews, milestone checkpoints, and go-live readiness reviews
· Provide structured reporting aligned to agreed delivery milestones
Delivery Oversight & Coordination
· Coordinate with nonprofit stakeholders and certified implementation partners to monitor implementation progress
· Ensure alignment between approved scope, grant objectives, and implementation timelines
· Identify delivery risks or scope variances and recommend mitigation strategies
· Escalate material risks to designated ServiceNow stakeholders as appropriate
Milestone & Outcome Tracking
· Track progress against defined implementation milestones
· Support go-live readiness validation and transition planning
· Deliver post-implementation summary reports outlining project outcomes, risks, and lessons learned
Advisory Support
· Provide independent advisory input regarding delivery structure, sequencing, and risk management
· Leverage prior ServiceNow implementation experience to assess delivery feasibility and alignment with platform best practices

Qualifications:
· 4–8 years of experience managing enterprise technology implementation projects
· Demonstrated experience managing or supporting ServiceNow implementations
· Working knowledge of ServiceNow delivery methodologies (e.g., NowCreate)
· Experience coordinating cross-functional stakeholders and external implementation partners
· Strong risk management and governance capabilities
· Ability to operate independently and manage defined project engagements concurrently
· ServiceNow Certified System Administrator (CSA) preferred
· Experience working with nonprofit or mission-driven organizations preferred
 

We provide competitive compensation and a professional, collaborative environment. This engagement is structured as an independent contractor arrangement and does not constitute employment or include employee benefits.
All qualified applicants will receive consideration without regard to race, sex, color, religion, national origin, protected veteran status, gender identity, sexual orientation, or disability.

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.