It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Benefit options available through Magnit Global, depending on contract factors and upon meeting requirements.

What you get to do in this role: Executive Assistant: 

• Provide high-level administrative and strategic support
• Proactively manage a complex, rapidly evolving calendar—prioritizing time with intention and clarity
• Anticipate the VP's needs and take initiative to remove roadblocks, streamline decision-making, and keep priorities moving
• Coordinate global travel and logistics with precision and foresight, ensuring seamless execution and contingency planning
• Prepare briefing materials, pre-reads, and communications for internal meetings, customer engagements, and executive forums
• Track key action items and follow-ups, ensuring accountability and visibility across the leadership team
• Use judgment to move at appropriate pace, remove blockers and expedite Global Industries & Solutions team performance
• Handle confidential information with the highest level of discretion and professionalism
• Serve as a liaison between the VP and internal stakeholders, partners, and customers—modeling ServiceNow's values in every interaction
• Partner with the Chief of Staff and senior leaders to support team operations, communications, and culture initiatives

Skills

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 10+ years of experience supporting a senior in a global, fast-paced organization; experience in enterprise software, sales, or strategy functions strongly preferred
• Demonstrated ability to anticipate needs, exercise sound judgment, and operate independently with a high degree of ownership
• Track record of prowess in navigating organizations, including building relationships with peer EAs and team members to help overcome organizational silos or barriers
• Exceptional organizational and time management skills; ability to manage multiple priorities and pivot quickly
• Excellent written and verbal communication skills; executive presence and professionalism in all interactions
• Flexibility on working hours with ability to accommodate global teams and meetings, on occasion
• Proficiency in Microsoft Suite, Zoom, and enterprise expense/travel tools such as Concur
• A high level of emotional intelligence, discretion, and commitment to confidentiality
• A collaborative, low-ego approach and a strong sense of purpose in enabling the success of others

Education

Bachelors

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.