It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Benefit options available through Magnit Global, depending on contract factors and upon meeting requirements.

Duties

• Perform payroll duties including but not limited to; Time & Attendance, Payroll processor for Costa Rica payroll and assist with additional Americas payrolls (US, Canada, Mexico, and Brazil), Fidelity management of Deferred Comp and ESPP, Customer Service and Support using our ticketing system, back-up and support as necessary, to the Payroll Manager. This role will also require administrative duties such as mail management, verification of employment and garnishment processing.

Skills

• Solid knowledge of local taxation and regulations in Costa Rica and Brazil
• Demonstrated senior level payroll technical skills in a variety of areas including, payroll processing, reporting, account reconciliations, stock reporting, and performance of SOX controls
• Experience with preparing input to provide to payroll vendor
• Knowledge or experience in the following platforms; ADP, Workday, Fidelity, ServiceNow, EY, Excel, JPMorgan, Citibank and proficiency in learning new systems as required.
• Process timely payroll for the Americas accurately and in compliance with USGAAP, government regulations and SOX requirements.
• Experience with ADP Vantage US, ADP WFN Canada, Mexico, ADP Globalview-Celegro Costa Rica and Brazil payrolls are strongly preferred.
• Perform file uploads/interfaces between ADP/Workday/Fidelity/In Country Provider
• Support internal and external payroll inquiries as necessary by performing the necessary research and responding appropriately via Ticketing platform.
• Knowledge and ability to support multi-state taxation, various required payroll tax filings.
• Assist with the audit requests from the SOX and Internal Audit Team.
• Effectively support external departments to ensure proper payroll processing of external items such as, but not limited to, Onboard/Offboarding, Benefits, Commissions, Compensation, Stock.

Education

Education or equivalent relevant experience required.

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.