It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Benefit options available through Magnit Global, depending on contract factors and upon meeting requirements.

About The Work

ServiceNow is shifting toward an AI-native experience model while expanding its capabilities in the BI and analytics space. The Platform Analytics design team sits at the center of that shift, designing experiences for business users across the ServiceNow platform and producing components used by designers across the company. We are also integrating different analytics tools into the platform, which adds meaningful systems complexity to the work.

Scope of Work

The designer will be an important addition to the team, contributing across the following workstreams alongside the Senior Design Manager and team designers:

Solution Design: Contribute to the end-to-end design of analytics experiences including data visualization interfaces, dashboard and reporting flows, and configuration experiences. Help bring structure to complexity and push the quality of solutions forward.

Requirements and Problem Framing: Participate actively in requirements collection with PMs, engineers, and stakeholders. Help translate ambiguous needs into clear design direction.

Tool Integration: Be part of the team navigating the integration of different analytics capabilities into the platform. This requires systems thinking and strategic judgment; your perspective will help the team move confidently through new and uncharted territory.

AI-Native Experience Design: Contribute to shaping the AI-native layer of Platform Analytics including proactive insights, conversational interactions, and agentic flows, helping the team evolve its approach as the product moves in this direction.

Cross-team Collaboration and Enablement: Work alongside other design teams across ServiceNow who build on Platform Analytics components. Help them apply patterns confidently and correctly.

Organization and Alignment: Help keep cross-functional work moving, support design decision alignment, and contribute to presenting well-reasoned work to leadership with openness to iteration and feedback.

What We Need

• Analytics and BI Fluency
• Deep understanding of how business users interact with data, reports, dashboards, and data configuration flows
• Solution Design
• Able to engage with complex design problems end-to-end, not just execute on defined specs
• Systems Thinking
• Can reason about how components, integrations, and platform patterns relate at scale
• Requirements Synthesis
• Knows how to extract signal from stakeholders and turn it into actionable design direction
• AI-Native Familiarity
• Understands how proactive, conversational, and agentic patterns change the analytics experience
• AI Design Tools
• Proficient with AI-assisted design tools and incorporates them naturally into the design workflow
• Cross-functional Collaboration
• Works effectively with PMs, engineers, and peer design teams without heavy coordination overhead
• Leadership Communication
• Presents decisions clearly, defends rationale, and iterates based on feedback
• Visual Communication
• Strong Figma proficiency; outputs that both designers and engineers can use
• Bachelor's Degree in Design, Human-Computer Interaction, Computer Science, or a related field. Equivalent practical experience considered.

The ideal candidate brings the following background:

• Senior IC experience (IC4 equivalent or above) with a track record of working independently on complex, ambiguous problems
• Good fluency in data and analytics product design, especially on the BI and business user side
• Experience with enterprise SaaS or platform products; understands the constraints and scale that come with it
• Has navigated integrations or platform-level complexity before, not just feature-level work
• Comfortable contributing to leadership conversations with well-reasoned decisions and genuine openness to feedback
• Experienced in an Agile/sprint environment; fits into existing rhythms without requiring significant management

Equal Opportunity Employer

Magnit Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.