It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Benefit options available through Magnit Global, depending on contract factors and upon meeting requirements.

About The Work

Address documentation debt by fixing issues and incorporating feedback while contributing to new feature documentation. Collaborate with SMEs and cross-functional teams to create, update, and maintain user-focused technical documentation for ServiceNow product features.

Key Responsibilities:

• Resolve documentation debt items and close feedback-driven issues with minimal supervision
• Document new product features and functionality, working from design specs, API documentation, and product demos
• Collaborate effectively with Subject Matter Experts (SMEs) to validate technical accuracy and gather information
• Create and maintain comprehensive user-focused documentation following ServiceNow's DITA-based information model and style standards
• Work independently with cross-functional teams (Engineering, Product Management, Design, Research) to ensure documentation quality and completeness
• Proactively identify documentation gaps and recommend improvements to existing content
• Adapt quickly to changing priorities and manage multiple concurrent documentation projects in a fast-paced, globally distributed environment

Required Qualifications:

• 4-5 years of professional technical writing experience in software/technology industry
• Advanced proficiency in DITA, Markdown, or similar structured authoring architectures
• Strong English language skills with demonstrated expertise in technical communication
• Robust portfolio showcasing complex technical documentation, including API docs, user guides, or procedural content
• Proven experience documenting software features throughout the development lifecycle
• Strong ability to interpret technical specifications and translate them into user-centric documentation
• Demonstrated success working independently with SMEs to extract and validate technical information
• Experience managing documentation projects from planning through publication with minimal oversight

Equal Opportunity Employer

Magnit Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.