It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Benefit options available through Magnit Global, depending on contract factors and upon meeting requirements.

About The Work

• Develop and maintain Certification Exam Items to assess technical proficiency of the Now® Platform.
• Map competencies in Certification Pools to terminal course objectives.
• Lead a training portfolio's Psychometric Analysis activities.
• Develop and maintain Certification Simulator Test Items.
• Develop and maintain Certification Test Prep eLearning videos.
• Develop and maintain Certification supporting documentation (e.g. Blueprints, course descriptions, and other specification docs).
• Develop and maintain Certification results reporting and analytics.
• Act as a liaison between the Certification and Curriculum Development teams
• Establish relationships with key stakeholders and subject matter experts to develop high quality and accurate Certification exam items and supporting assets.
• Adhere to timelines and schedules for product deliverables and maintain up to date and accurate project plans throughout the duration of the project.
• Review test items created by other item writers for quality and adherence to project standards and specifications.
• Pro-actively create/improve operational processes.

Skills

• At least 2-5 years' of experience writing exam questions, answers, and distractors for use in various types of technical/software focused assessments.

• Excellent writing and editing skills, with a good understanding of English grammar and punctuation.

• Flexibility to work US hours (20-25 % of the work time)

• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.

• Ability to handle multiple tasks, prioritize work, and work under tight deadlines.

• Communicate to stakeholders and team members with clear and detailed presentations, and ability to effectively lead productive meetings.

• Strong technical knowledge of web technologies and working in a SaaS environment.

• Strong working knowledge of MS Office applications (Word, Excel, PowerPoint, Teams).

• Experience with the Pearson VUE and iTS platforms is a plus.

• Experience with the ServiceNow Platform is a plus.

• Experience with Learning Management Systems (LMS) is a plus. 

Education

• At least 2-5 years of experience writing exam questions, answers, and distractors for use in various types of technical/software focused assessments.
• Excellent writing and editing skills, with a good understanding of English grammar and punctuation.
• Flexibility to work in US hours (20-25 % of the work time)
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Ability to handle multiple tasks, prioritize work, and work under tight deadlines.
• Communicate to stakeholders and team members with clear and detailed presentations, and ability to effectively lead productive meetings.
• Strong technical knowledge of web technologies and working in a SaaS environment.
• Strong working knowledge of MS Office applications (Word, Excel, PowerPoint, Teams).
• Experience with the Pearson VUE and iTS platforms is a plus.
• Experience with the ServiceNow Platform is a plus.
• Experience with Learning Management Systems (LMS) is a plus.

Equal Opportunity Employer

Magnit Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.