It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Benefit options available through Magnit Global, depending on contract factors and upon meeting requirements.

What you get to do in this role: 

• Partner with HR Business Partners to drive initiatives aligned to the BU or Regional Strategy.
• Act as an organizer between the HRBPs and global COEs (centers of excellence) to ensure that HR programs are aligned with internal client needs. 
• Provide HR policy, process and/or program advice and coaching to employees and managers, when appropriate. 
• Drive projects as determined in the annual HR operational plan and coordinate across the global HRBP team to deliver business and HR initiatives such as organization reviews; performance management process; compensation planning cycle; talent review and succession planning processes; and workforce restructurings, when applicable. 
• Complete ad-hoc projects as required with cross-functional HR / Partner teams, working on or leading projects/programs. 
• Partner with COEs and Ops to assist in delivering HR programs and policies in functionally and regionally relevant ways.
• Drive communication and sharing of best practices to facilitate continuous improvement. 
• Identify greater process improvements with current Global People processes in place, i.e. extensions of building out living documentation related to Global People philosophies for sustainability/scale purposes.  
• Act as a culture champion, regionally and functionally, working with leaders to drive high-levels of engagement
• Support HRBP's to execute on:
  • Strategic workforce planning
  • Calibration and succession planning
  • Organization design, change management, and culture
  • Leadership and team development
  • Relevant workforce trends which will impact the BU

To be successful in this role you have: 

• Excellent interpersonal, facilitation, communication, presentation and negotiation skills 
• Ability to form relationships with the business as a known trusted advisor
• Ability to manage own time and workload, juggling conflicting priorities 
• Knowledge of HR programs and processes (e.g., performance management, workforce planning, talent management and employment laws) 
• Ability to work effectively under pressure in a fast-paced environment 
• Possess confidence in handling ambiguous and fluid situations 
• Good understanding of cultural and geographical differences and practices

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.