It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Benefit options available through Magnit Global, depending on contract factors and upon meeting requirements.

About the job

• Design comprehensive learning architectures using instructional design frameworks (ADDIE, SAM, Backward Design, Bloom’s Taxonomy) to align with business and learner objectives.
• Author instructional materials including elearning course content, course outline, video scripts, visual storyboards, infographics, and assessments (all types) following WCAG 2.1 accessibility standards.
• Partner with subject matter experts to validate content accuracy, technical feasibility, and alignment with real-world application.
• Create and maintain comprehensive visual design standards and writing style guides ensuring brand consistency and learning effectiveness across all deliverables.
• Develop course assets using rapid authoring tools including Articulate Storyline 360, Adobe Captivate, video production tools, manage video scripts, and storyboards.
• Configure and manage learning content within Learning Management Systems (LMS); ensure proper course setup, sequencing, tracking, and reporting.
• Leverage AI tools to enhance content development workflows, generate summaries, refine language, and improve design efficiency.
• Build and refine reusable templates and frameworks for course outlines, module planning, storyboarding, and assessment to standardize and accelerate development.
• Coordinate with cross-functional teams to maintain project timelines and quality standards.
• Support fellow instructional designers and communicate design rationale and best practices to stakeholders.
• Conduct comprehensive quality assurance reviews and structured peer reviews, whenever and wherever needed. 
• Deep knowledge of instructional design frameworks: ADDIE model, SAM Model, Backward Design, and Bloom's Taxonomy.
• Practical experience creating visual design standards and style guides for learning content; ability to establish brand consistency and visual hierarchy across course materials
• Familiarity with WCAG 2.1 accessibility standards for color contrast, font legibility, and inclusive design.
• Strong editing and proofreading skills with attention to grammar, tone, and terminology consistency
• Proficient experience with developing video/audio scripts, visual storyboards, course outlines, module planning documents, learning objectives, and assessment strategies aligned to Bloom's Taxonomy and competency frameworks.
• Hands-on, proficient experience with elearning authoring platforms: Articulate Storyline 360 and/or Rise 360 (required), Camtasia or similar tools (preferred)
• Practical experience configuring and managing courses in an LMS, including course setup, enrollment, content sequencing, and learner access controls.
• Familiarity with SCORM packaging and course uploads; ability to troubleshoot content delivery and learner access issues.
• Conduct thorough QC review of all course materials before launch, including content accuracy, accessibility compliance (WCAG 2.1), visual design consistency, technical functionality, and assessment alignment.
• Perform structured peer reviews of storyboards to evaluate instructional strategy, content clarity, visual design specifications, interactivity, writing standards, accessibility, and technical feasibility
• Identify and document gaps, inconsistencies, and accessibility issues; categorize feedback as blockers, major, or minor; and track resolution through defect management systems
• Proven ability to elicit, synthesize, and validate information from technical and business SMEs through interviews, workshops, and iterative feedback sessions
• Experience managing SME availability, expectations, and timelines within project constraints
• Proficiency using generative AI tools (e.g., Claude, ChatGPT, or similar) to enhance instructional design workflows: content ideation, script drafting, copy refinement, and technical troubleshooting
• 7+ years of professional instructional design experience in corporate, higher education, or specialized training environments 

Preferred Qualifications 

• Master's degree in Instructional Design, Learning & Development, Education, or related field
• Hands-on experience with version control systems. 

Equal Opportunity Employer

Magnit Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.