This is a temporary role through Magnit Global supporting one of the world’s leading technology companies
REF ID: 33074942
Role Overview: Technical Support Engineer - Automation
- Technical Support Engineers are responsible for managing and resolving the most challenging issues for the ServiceNow platform.
- This includes being the first point of escalation within the technical support department as well as providing regular communication updates to customers on the progress of their requests/cases.
- The successful candidate will be able to quickly gain an understanding of the ServiceNow platform.
- This is a customer-facing role and therefore it requires strong interpersonal and customer service skills in addition to strong technical skills.
Skills & Experience:
- Experience writing and debugging JavaScript Code
- Working knowledge of object-oriented programming (Java and JavaScript) Understanding of SQL and database concepts
- Working knowledge of Web Technologies (Apache, Tomcat, HTML, XML, JSON)
- Understanding of remote administration via SSH, SNMP, WMI, Powershell
- Understanding of Networking concepts including TCP/IP, HTTP, concepts of firewall, load balancer and ports
- Familiarity with VMware, AWS, Azure,Event Management Systems.
- Excellent troubleshooting skills
Location:
- Hybrid: Santa Clara, CA
- This position requires to be onsite twice a week: Wednesday/ Thursday
Education
- Bachelor’s Degree Computer Science degree or equivalent
Hourly Pay Rate Range (dependent on location, experience, expectation)
The pay range that Magnit reasonably expects to pay for this position is: $34/ hour-$46/ per hour.
Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met)