It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Benefit options available depending on contract factors and upon meeting requirements.

We are looking for a detail-oriented Lease Administrator to join our Global Real Estate team at ServiceNow.  In this role, you will support the lease administration processes, ensuring compliance with lease terms and facilitating the rent payment process. This role serves as a key liaison between landlords, tenants, legal teams, and internal departments such as accounting and operations.

Key Responsibilities:

Ensure that all invoices are received in a timely manner and develop a process that ensures that payments for properties that do not submit invoices are processed. 

• Review invoices against lease terms, collect supporting documentation from landlords, and confirm calculation accuracy.
• Ensure timely processing of monthly rent payments in accordance with due dates.
• Communicate with Landlords regarding lease payments and charges as necessary and to resolve issues and discrepancies.
• Enter and attach invoices to the respective location and update the database with the current escalated rent and operating expenses for payment. 
• Prepare rent and operating expense variance reports for the portfolio as part of the rent approval process. 
• Perform detailed review of annual reconciliations, including CAM (Common Area Maintenance), taxes, and insurance, ensuring accuracy according to lease agreements. Assist with lease audits as deemed necessary.
• Review, abstract, and interpret commercial lease documents, amendments, renewals, and related agreements into database.  Coordinate translation if required.
• Upload lease documentation into database with appropriate naming convention. 
• Maintain accurate lease data in lease management system, including any changes to rent, operating expenses, contact information, etc.
• Communicate and coordinate with stakeholders and team members located in multiple time zones to ensure timely and effective execution of lease-related activities. 

Key Qualifications for consideration:

• Minimum of 3-5 years of experience in lease administration including accounts payable and general ledger.
• Ability to read and understand contract language.
• Strong attention to detail
• Ability to remain professional and courteous during stressful circumstances.
• Excellent verbal, written and interpersonal communication skills.
• CoStar experience a plus
• Proficient with the Microsoft office Suite, including advanced Excel.

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.