It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Benefit options available depending on contract factors and upon meeting requirements.
The Learning Business Partner, Director – Corporate Functions is an individual contributor that helps to intake data-driven learning strategies to boost performance across our corporate functions’ teams. Working closely with leadership as a trusted partner, you will help identify priorities, address performance gaps, and deliver impactful learning solutions aligned with company goals. You will partner with the VP, Learning Business Partners prior to rolling out learning solutions or designing any learning content.
What you get to do in this role:
· Strategic Partnership: Develop tailored strategies to address identified performance gaps, including specific objectives, development plans, and accountability measures.
· Data Analysis: Analyze sales data to identify trends and skill gaps, developing targeted learning solutions.
· Prioritization and accountability alignment: Identify clear success metrics, audience impact, and prioritize among other critical learning initiatives.
· Work with LBP Leadership: On learning approach, content curation strategies and peer based learning strategies.
· Stakeholder Collaboration: Work across our corporate functions, people team, and Learning & Development ecosystem on learning initiatives.
· Data analysis and reporting: Collect, analyze, and interpret data to identify trends and support decision-making.
· Advocacy: Represent corporate learning needs across the business for continuous development investment.
In order to qualify for and be successful in this role, you should have:
· 8+ years in learning or related field, preferably in high-growth environments.
· Executive Presence: Experience collaborating with senior leaders to drive business impact.
· Strong analytical skills: Proficiency in collecting, interpreting, and synthesizing data to identify gaps and areas for improvement.
· Systems thinking: Strong business acumen and problem-solving skills to understand connections and broader impacts.
· Communication skills: Effective communication skills to present findings, make recommendations, and influence diverse audiences. Skilled at building trust and credibility and engaging with senior leaders to drive initiatives aligned with key objectives.
· Conflict resolution: Ability to mediate between business requirements and multiple stakeholders.
· Leadership and coaching skills: Ability to guide and motivate individuals to achieve their performance goals.
· Technical aptitude: Familiarity with analytics tools (dashboards, impact metrics, etc.) to provide actionable insights that inform learning strategies.
Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.
