It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Benefit options available through Magnit Global, depending on contract factors and upon meeting requirements.

Role 

The Business Strategist, Partner Digital Experience is a highly collaborative, AI-forward role responsible for defining, aligning, and evolving the strategic roadmap for ServiceNow’s Partner Digital Experience—including the Partner Portal, Partner Finder, Partner Store, and associated digital ecosystems. 

This role serves as the connective tissue between business priorities, partner sentiment, and intelligent digital execution. You will synthesize insights from global stakeholders, partner feedback channels, and data signals to ensure the partner digital strategy directly supports ServiceNow’s top objectives: driving partner productivity, improving satisfaction, and accelerating AI-first growth. 

You will act as a strategic integrator and business translator, turning complex partner, product, operational, and data-driven insights into clear, prioritized digital initiatives. You’ll help define what success looks like, guide where automation, intelligence, and agent-assisted experiences can create leverage, ensure alignment across business units, manage dependencies across Sales Ops, Digital Technology, Product, and Field teams, and measure business impact. 

Responsibilities  

• Translate company and GPC priorities into a cohesive, AI-enabled partner digital experience strategy and multiyear roadmap 
• Synthesize partner sentiment, behavioral data, and operational signals (surveys, advisory councils, listening posts, usage analytics) into clear, actionable strategic recommendations 
• Identify opportunities where AI, automation, and intelligence can reduce partner friction, improve decision-making, and scale personalized experiences 
• Define and maintain business artifacts including problem statements, personas, journey maps, value hypotheses, ROI models, and success metrics 
• Partner with product managers to align business objectives with product backlogs, AI-driven capabilities, and technical feasibility 
• Anticipate future partner and business needs and proactively shape initiatives that future-proof the partner experience 
• Navigate the needs of multiple business units, balancing competing priorities, development roadmaps, and resolving cross-functional dependencies 
• Drive consensus and alignment across stakeholders to ensure decisions reflect both business outcomes and partner impact 
• Act as the primary point of contact between business stakeholders and Digital Technology teams—including product managers, project managers, and engineering leads—ensuring clarity of business intent, success criteria, and delivery accountability 
• Partner with stakeholders to define, prioritize, and gain executive approval for new, intelligence-led initiatives 
• Lead partner-centric transformation efforts and influence leadership alignment around vision, roadmap, KPIs, and measurable outcomes 
• Serve as the business voice of the partner, advocating for partner needs within cross-functional programs 
• Infuse partner-centric and AI-aware thinking into roadmap discussions, product design, and go-to-market planning 

Education

• Bachelor's degree in Business Administration, Strategy, Marketing, Information Systems, or related field required 
• Master's degree (MBA or equivalent) preferred, especially with a focus on Digital Strategy, Product Management, or Organizational Leadership 
• Preferred Certifications (not required): 
• Product Management Certification (Pragmatic Institute, Product School, AIPMM CPM, PMI-PBA) 
• PMP or CBAP 
• ServiceNow Certified System Administrator (CSA) or other platform certifications 

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.