It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Benefit options available through Magnit Global, depending on contract factors and upon meeting requirements.

About The Work

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

Team

The Expert Programs team develops and delivers the pinnacle of ServiceNow’s certification offerings, including the Architecture Excellence, Certified Technical Architect, and Certified Master Architect programs.  These cohort style programs offer the most advanced members of the ServiceNow ecosystem the opportunity to become a certified architect, a trusted technical advisor and valued partner who has mastered strategy, design, architecture and governance.

Role

The Expert Programs Training Coordinator is a key support agent for the delivery of the Certified Architect programs within ServiceNow.  The Training Coordinator role is responsible for the live event production, media management, platform administration, and scheduling needed to support the Expert Programs Delivery Managers in providing a world-class learning experience.

What you get to do in this role:

• Manage live events, including recording, attendance, tracking participation, waiting room, breakout rooms, polling, monitoring chat, troubleshooting, etc.
• Schedule, communicate, and post zoom sessions, including permissions and event invitations
• Edit and upload video presentations
• Convert presentation materials to shareable media
• Perform learning platform administration duties, such as creating course records, uploading content, managing registrations, and creating groups.
• Coordinate and schedule reviewers for final exam events
• Ensure volunteer reviewers are provided necessary instructions and materials
• Review and follow up on candidate pre-requisites & payment completions
• Coordinate trainer schedules for cohort participation
• Oversee, respond to, and escalate support cases related to Expert Programs

In order to be successful in this role, we need someone who has:

• 2+ years of hands-on project management experience
• Experience managing projects or tasks in enterprise environments delivery business applications for one or more departments
• Experience with Learning Management Systems (LMS) is desired – creating course records, managing registrations and responding to learner queries
• Multimedia experience, including video editing, social media, web meeting management, etc., a plus

Equal Opportunity Employer

Magnit Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.