It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Benefit options available through Magnit Global, depending on contract factors and upon meeting requirements.

ServiceNow is changing the way people work. With a service orientation toward the activities, tasks, and processes that make up day-to-day work life, we help the modern enterprise operate faster and more scalable. 

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations, and a career at ServiceNow means always challenging yourself to improve. 

We employ the brightest and most forward-thinking Security Professionals on the planet. We have offices around the world and work as a global team.  Join the Office of the CISO and help set the bar for cloud security!

What you get to do in this role:

ServiceNow’s Office of the CISO team leverages its diverse security background and expertise to help enhance ServiceNow’s security and communicate ServiceNow’s security features to the world. The team works closely with various departments in ServiceNow’s security organization and with sales, legal, IT, and product teams on security-related topics.

Key Responsibilities:

• Support ServiceNow’s Sales Teams in responding to prospect and customer questions related to ServiceNow security
• Respond to security questionnaires
• Contribute to the overall messaging and positioning of the Security Office

Requirements:

• Understanding security concerns associated with Artificial Intelligence solution implementations involving Agentic AI and GenAI.
• Expertise in IT, OT, IOT, Medical device, and Critical Infrastructure Security. ServiceNow ITOM and/or Armis expertise is a plus.
• Fluent in English
• Minimum 5 years experience in IT/OT security & 5 years in Cloud Security
• Excellent communication and presentation skills (i.e., strong interpersonal skills)
• Experience with Cloud Operations (either as a customer or provider) is required.
• Expertise in enterprise cyber defense techniques
• Desired Industry Certifications: CISSP, CISM, CSSP, CEH or equivalent
• A general understanding of ITIL and ITSM
• Expert knowledge of Internet security protocols and technologies
• Understanding of the sales life cycle
• Strong interpersonal skills
• Self-motivated and driven; ability to perform and excel with little supervision
• Able to serve as an authoritative source on security
• Excellent collaborator and teammate

Education

• Expertise in IT, OT, IOT, Medical device, and Critical Infrastructure Security. ServiceNow ITOM and/or Armis expertise is a plus.
• Minimum 5 years experience in IT/OT security & 5 years in Cloud Security
• Desired Industry Certifications: CISSP, CISM, CSSP, CEH or equivalent

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.