It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Benefit options available through Magnit Global, depending on contract factors and upon meeting requirements.

The Business Process Analyst role will be supporting the GTM Strategy and Process team through a period of high-priority initiative delivery. The team designs the end-to-end processes that connect marketing, business development, and sales into one operating model, and translates those designs into the requirements that technical and systems teams build against. This role adds dedicated documentation and delivery capacity so the team's strategists can stay focused on design and cross-functional alignment while their work gets captured, structured, and moved forward cleanly. It's an ideal fit for someone who's excellent at turning complex process thinking into clear, durable documentation and requirements.

What You’ll Be Doing:

• Document processes. Turn current- and future-state process designs into clear, structured documentation — process maps (L1–L3), workflows, and standard operating procedures — so each design is legible, reusable, and ready to hand off.
• Build business requirements. Draft and structure business requirements documents that translate process designs into documented requirements and acceptance criteria for technical and systems teams. You produce complete, well-organized requirements artifacts from the business direction the team provides.
• Drive AI-enabled efficiency. Use AI tools to automate and accelerate documentation and process work — reducing manual effort, standardizing artifacts, and building repeatable, reusable ways of working.
• Coordinate delivery. Provide project coordination across the initiatives you support — tracking milestones, dependencies, and action items, maintaining cadence, and keeping cross-functional partners aligned to timelines.
• Support testing and launch. Produce launch-related documentation and support user acceptance testing, validating outputs against documented acceptance criteria.

Qualifications

In order to be successful in this role, we need someone who has:

• BA/BS in Marketing, Business, or a related field.
• 7+ years of experience in B2B Marketing functions; marketing operations, business process analysis, process improvement or business operations.
• Demonstrated experience mapping and documenting end-to-end workflows.
• Proficiency with process-mapping and diagramming tools such as Miro, Lucidchart or Visio.
• Experience writing business requirements documents (BRDs) for technical or systems teams.
• Fluency with AI tools and a track record of using them to reduce manual effort and accelerate documentation or process work.
• Project coordination experience across cross-functional workstreams.
• Ability to ramp quickly in an unfamiliar environment and work independently against tight timelines
• A collaborative, flexible operating style — you bring people along, adapt as the path evolves, and align rather than dictate.

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.