It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Benefit options available through Magnit Global, depending on contract factors and upon meeting requirements.

Duties

Executive Support

• Provide executive administrative support for three senior leaders.
• Manage highly complex and frequently changing calendars across global time zones.
• Prioritize competing requests and independently resolve scheduling conflicts.
• Coordinate internal and external meetings, leadership reviews, customer meetings, offsites, and team events.
• Prepare agendas, meeting materials, briefing documents, and follow-up action items.

Travel & Expense Management

• Coordinate domestic and international travel arrangements, including flights, lodging, ground transportation, and detailed itineraries.
• Anticipate travel risks and proactively identify solutions.
• Process and reconcile executive expenses in accordance with company policies.

Business Operations

• Partner closely with leadership teams, business operations, HR, recruiting, finance, and other executive assistants.
• Maintain organizational documentation, distribution lists, team resources, and operational processes.
• Assist with planning leadership offsites, team meetings, and organizational programs.

Strategic Partnership

• Anticipate executive needs and identify opportunities to increase efficiency and effectiveness.
• Help drive operational excellence by creating scalable processes and improving workflows.
• Leverage AI-enabled tools and modern technologies to streamline administrative work and improve productivity.
• Serve as a trusted partner and extension of the leaders you support.

Skills

Executive Support & Calendar Management

• Complex calendar management across multiple executives and global time zones
• Strategic prioritization of competing requests and executive agendas
• Meeting planning, coordination, and logistics management
• Inbox and communication management

Communication & Relationship Management

• Exceptional written and verbal communication skills
• Executive presence and professionalism
• Strong stakeholder management and relationship-building abilities
• Ability to interact effectively with senior leaders, customers, partners, and employees at all levels

Organization & Project Management

• Outstanding organizational and time management skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong project coordination and execution skills
• Event and offsite planning experience
• Attention to detail and operational excellence

Business Acumen & Strategic Partnership

• Ability to anticipate executive needs and proactively solve problems
• Sound judgment and decision-making skills
• Understanding of organizational priorities and business objectives
• Experience serving as a trusted advisor and business partner to executives
• Ability to drive process improvements and operational efficiencies

Travel & Expense Management

• Domestic and international travel coordination
• Complex itinerary management
• Expense reporting and reconciliation
• Vendor coordination

Technical Skills

• Advanced proficiency with Microsoft Outlook, Teams, Word, Excel, PowerPoint, and Zoom
• Experience with Concur or similar expense management tools
• Experience leveraging AI tools to improve productivity and workflows
• Ability to learn and navigate new technologies quickly

Confidentiality & Professionalism

• Ability to handle highly sensitive and confidential information
• Strong discretion and sound business judgment
• Professional, positive, and adaptable demeanor

Education

• Bachelor's degree preferred, or equivalent combination of education and relevant work experience.
• 3+ years of Executive Assistant experience supporting VP-level leaders or above

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.