It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Benefit options available through Magnit Global, depending on contract factors and upon meeting requirements.

The Partner Administrator plays a critical operational role in ServiceNow Expert Services, managing the end-to-end coordination of partner candidate evaluation and onboarding. This position serves as the hub for screening scheduling, assessment logistics, and stakeholder communication, enabling the organization to efficiently evaluate and integrate partner staff into delivery teams. The role requires strong organizational skills, stakeholder management, and attention to detail.

Key responsibilities

• Coordinate candidate screening logistics with recruiting team and hiring managers, managing application review timelines and feedback collection
• Schedule and coordinate technical and behavioral interviews across time zones, managing calendar coordination with internal and partner stakeholders
• Prepare and distribute assessment materials, rubrics, and evaluation guidelines to interviewers; collect and consolidate evaluation feedback
• Maintain candidate pipeline tracking and status reporting, flagging delays and escalating blockers to hiring leadership
• Serve as primary point of contact for partner candidates, providing clear communication on status, next steps, and logistics
• Coordinate with Delivery Managers and Workflow Leaders to align partner staffing with open delivery engagement slots
• Track partner staff onboarding milestones, role certifications, and training completion against DEG standards
• Manage evaluation documentation and archiving for audit and compliance purposes
• Identify and escalate candidate quality issues or systemic gaps in the evaluation process to leadership

Required qualifications

• 3+ years of experience in recruiting operations, staffing coordination, or talent acquisition support
• Demonstrated proficiency with applicant tracking systems (ATS) and calendar management tools
  Strong written and verbal communication skills; ability to manage multiple stakeholders with different priorities
• Excellent organizational and project management skills, with ability to manage complex timelines and coordinate across teams
• Ability to maintain confidentiality and handle sensitive candidate and evaluation information
• Familiarity with technical staffing, consulting recruitment, or professional services operations preferred

Preferred qualifications

• Experience with consulting, systems integration, or professional services delivery staffing
• Familiarity with ServiceNow platform, products, or delivery processes
• Experience coordinating technical interviews or assessments (coding, technical architecture, design, etc.)
• Background in workforce planning or resource allocation in services organization

About ServiceNow Expert Services

• ServiceNow Expert Services delivers transformation outcomes for our customers across the ServiceNow platform.
• The Delivery Excellence Group (DEG) operates a global delivery organization spanning eight Major Areas, supported by a flexible pool of Workflow Leaders, Delivery Managers, and Engagement Managers.
• We leverage strategic partners to expand capacity and scale our delivery capability, maintaining the same high standards of quality, methodology rigor, and customer outcomes as our internal teams.

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.