It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Benefit options available through Magnit Global, depending on contract factors and upon meeting requirements.

The Senior Systems Engineer will assist in building, maintaining, and troubleshooting cloud and on-premises infrastructure environments used for customer demos and engineering testing. This role will focus on ensuring high availability, collaborating with presales and engineering teams, and implementing automation to enhance efficiency.

Key Responsibilities

• Infrastructure Support: Assist in the setup, maintenance, and monitoring of cloud and on-premises infrastructure for customer demo environments, trial environments, and engineering testing, ensuring reliability and performance.
• Troubleshooting: Identify and resolve infrastructure issues under the guidance of the Enterprise Architect
• Automation Assistance: Support the development and implementation of automation scripts (e.g., Python, PowerShell) and tools (e.g., Terraform) to streamline provisioning and management tasks.
• Cross-Team Collaboration: Work with sales , engineering, and product teams to understand requirements and provide infrastructure support for demos, trials, and testing.
• Configuration Support: Help configure product storylines and environments for demos and trials, ensuring alignment with customer needs and product capabilities.
• SaaS Integration Support: Assist in integrating solutions with SaaS platforms like Workday, Oracle, or Salesforce to enhance demo and trial environments.
• Documentation and Reporting: Maintain documentation for infrastructure setups, configurations, and troubleshooting processes, ensuring clear communication with the team.
• Customer POV Assistance: Support the maintenance and monitoring of customer proof of value environments, ensuring a seamless experience for customers.

Skills

Qualifications

• Experience: 3-4 years of IT experience, with exposure to IT security, or identity management platforms (e.g., Okta, Ping, or similar IAM solutions)

Technical Skills

• Basic understanding of infrastructure technologies (cloud platforms, virtualization, networking).
• Practical experience in at least one cloud platform(e.g., AWS, Azure, GCP), with the ability to deploy and manage resources (e.g., EC2, Azure VMs, or Google Cloud Storage) and configure basic security settings (e.g., IAM roles, security groups).
• Entry-level proficiency in scripting languages (e.g., Python, PowerShell) with the ability to write scripts for automation of IT tasks
• AI-Assisted Efficiency: Leverage modern AI tools and GenAI assistants (e.g., GitHub Copilot, ChatGPT) to accelerate script writing, debug infrastructure code, and automate repetitive documentation tasks safely and responsibly.
• Hands-on experience with automation tools (e.g., Terraform, Ansible) for provisioning infrastructure and familiarity with containerization technologies (e.g., Docker, Kubernetes) for deploying and managing containerized applications.
• Working knowledge of Directory Services (e.g., Active Directory, Azure AD/Entra ID), including experience with user and group management

Soft Skills

• Team-oriented with strong collaboration and communication skills.
• Adaptable to a fast-paced startup environment with changing priorities.
• Solid problem-solving and troubleshooting skills with a willingness to learn.

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.