It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Benefit options available through Magnit Global, depending on contract factors and upon meeting requirements.
About The Work
Become a member of the cloud networking team taking on all proactive elements of networking within Operations. This team is the interface to the SRE team on one side and the Networking Engineering team on the other.
Ability to advise and mentor network specialists in the SRE team. Goal is to serve as a point-of-escalation and continually uplift their capability
Ability to engage and effectively communicate with multiple parties during the execution of changes or complex, multi-tiered projects.
Review and operate the current monitoring systems and make changes and recommendations based on gaps identified
Review and operate device management strategy and make changes and recommendations based on gaps identified
Perform ongoing analysis of the data in CMDB and the monitoring systems to ensure hygiene, alert thresholds, and validate alarms are present in the NOC Console
Own and drive testing/implementation projects received from the Network Arcitecture team
Partner with the Data Center and Ops teams to plan and execute software code upgrades and device maintenance
Transition new platforms and services from engineering into operations.
Develop and maintain automations to ensure devices are configured and operating within defined standards
Develop and maintain automations to investigate and resolve alerts and issues on the network
Develop and maintain internal tools to assist with operating the network infrastructure at scale
Provide feedback to the CNS team on architecture, design decisions, tools used, and automations.
Review alarms generated by tools to analyze for areas of improvements or enhancements.
Feedback to Infrastructure and Development teams on how to improve overall quality and reliability of the service.
Ability to own and drive specific tasks or projects as identified by the Network engineering team.
In order to be successful in this role
The candidate should have a solid foundation in networking including routing, switching, security and load balancing. A proven track record and experience in working in an industry-leading operations organization. A background in or exposure to software development such as scripting, automation, and SDLC would be beneficial.
The following is a list of requirements for this role:
Possess a solid understanding of and have experience with most of the following network technologies: 802.1q, HSRP/VRRP, OSPF, ISIS, MCLAG, BGP, NAT, ACLs, IPSEC, and SNMP. Knowledge of MPLS is a plus.
Deep, hands-on experience with TCP/IP (common packet headers, protocol innerworkings) and routing protocols (BGP, ISIS and OSPF)
Solid knowledge and familiarity with Juniper's JunOS. Knowledge or experience with Cisco IOS considered a plus.
Knowledge and experience of F5 load-balancers required.
In depth knowledge of troubleshooting and monitoring tools like tcpdump & Wireshark required
Software development/scripting skills (Python, Ansible, Javascript) and SDLC exposure (Agile) are highly preferred.
Linux/unix basic system administration and troubleshooting knowledge are plus.
Cumulus Linux knowledge and experience are a plus.
JNCIE or CCIE preferred.
BS or equivalent working experience
Flexible to work in rotational shifts.
Equal Opportunity Employer
Magnit Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
