It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Benefit options available through Magnit Global, depending on contract factors and upon meeting requirements.

About The Work

As a Technical Product Manager (TPM) you will play a critical role in ensuring the stability, scalability, and continuous improvement for GTM Sales. You will be overseeing ongoing product health, optimizing processes, and driving high-impact initiatives that deliver consistent value to stakeholders.

This role emphasizes a mix of technical expertise, product management, and strategic prioritization to maintain product excellence and meet evolving user needs. You will bridge the gap between technical teams, business stakeholders, and end-users, ensuring the product operates seamlessly while aligning with the company’s long-term vision.

Key Responsibilities

• Continuously monitor and evaluate product health through metrics, end-user feedback, and usage data.
• Proactively identify issues, user pain points, and product gaps.
• Ensure product stability through proactive issue resolution and prioritization of fixes.
• Business Requirement intake, story creation and closely working with our Engineering and Data & Analytics Leads. 

Stakeholder Engagement and Requirements Management

• Collaborate with stakeholders to gather, document, and prioritize product requirements, use cases, and acceptance criteria.
• Act as the Product Owner for sustaining activities, ensuring requirements are clearly defined and addressed.
• Continuously evaluate and communicate progress, blockers, and opportunities to stakeholders.

Performance Monitoring and Metrics

• Define and track key performance indicators (KPIs) to evaluate product health, performance, and success.
• Summarize findings into clear, actionable presentations for leadership and business stakeholders.

Cross-Functional Collaboration

• Work closely with engineering, quality assurance, UX, and operations teams to ensure smooth delivery of fixes, optimizations, and enhancements.
• Foster collaboration across teams to address product challenges efficiently

Product Strategy and Roadmap Execution

• Support the Lead TPM product roadmap aligned with business priorities and objectives.
• Collaborate with cross-functional teams to ensure timely execution of enhancements, fixes, and sustaining initiatives.
• Prioritize tasks effectively based on business impact, customer needs, and resource availability.

Technical Collaboration

• Leverage strong technical expertise in CRM, AI, Power BI, and Snowflake to design solutions that address business challenges.
• Partner closely with engineering teams to ensure technical feasibility and alignment with the existing architecture.

Opportunity & Account Management, GTM Sales Tool Experience

• Strong technical proficiency in Power BI, and Snowflake, with the ability to collaborate effectively with development teams.
• Deep understanding of standard sales cycles, personas, and selling motions (direct sales, indirect sales, renewals).
• Proficient in Agile/Scrum methodologies and product management tools.
• Strong prioritization, analytical, and problem-solving skills to drive high-impact outcomes.

Education

• 4+ years of experience in software product management, with a focus on AI, SaaS products, or technical operations.
• Bachelor’s degree in Computer Science, Engineering, Business, or a related field preferred.

Equal Opportunity Employer

Magnit Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.