Job Description:
 
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
 
Benefit options available through Magnit Global, depending on contract factors and upon meeting requirements.
 
Role Overview
We are seeking an Engagement Manager to lead customer-facing delivery projects and internal programs supporting commercial priorities and AI adoption.
This role is split approximately 50% customer-facing delivery and 50% internal initiatives. The ideal candidate brings strong enterprise project management experience, familiarity with ServiceNow, and experience supporting AI adoption.
 
Key Responsibilities

• Lead customer-facing projects through go-live, managing scope, timelines, risks, and stakeholders.
• Facilitate customer discussions, present updates, and keep teams aligned on delivery priorities.
• Partner with sales and internal teams to coordinate AI adoption programs and connect customers with appropriate resources.
• Understand customer business needs, identify AI use cases, and help customers understand how ServiceNow capabilities can support their goals.
• Coordinate Agile delivery activities, including sprints, user stories, and epics.

 
Required Qualifications

• Bachelor’s degree and 5+ years of enterprise project management experience.
• Proven experience delivering customer-facing projects through go-live.
• Experience supporting AI initiatives or adoption, with the ability to discuss business use cases and value with customers.
• Familiarity with the ServiceNow platform, its capabilities, and customer use cases.
• Experience managing large-scale projects with multiple stakeholders.
• Working knowledge of Agile methodologies and the software development lifecycle.
• Strong presentation, communication, and scope management skills, with executive presence.

 
Preferred Qualifications

• Familiarity with ServiceNow Financial Services Operations (FSO).
• Experience with Now Assist or AI-powered service desk automation.

 
Ideal Background
Customer-facing project/program managers or engagement managers with enterprise software delivery and AI initiative experience. Consulting and implementation backgrounds are welcome where candidates demonstrate strong project ownership. Open to any industry.

 
Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.