It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Benefit options available through Magnit Global, depending on contract factors and upon meeting requirements.

About The Work

We are seeking a detail-oriented and analytical Content Data Analyst to join our fast-paced content curation team. Content Data Analyst will handle high-volume data daily, map customer data to software library entities, establish normalization rules, and conduct research to continuously expand our Software Library.

Duties

• Data Mapping & Normalization: Review and process high volumes of daily customer data, accurately mapping entries to standard library entities and creating basic normalization rules under guidance.
• AI Research Review & Feedback: Evaluate research results generated by AI tools, verify their accuracy, and provide constructive feedback to help train and improve future model outputs.
• Software Library Support: Assist in creating and managing software entities (such as Publishers and Products) and perform guided research on software-related information to build our Software Library.
• Operational Execution: Meet daily productivity and quality targets in a structured, fast-paced corporate environment.
• Attention to Detail & Analytical Aptitude: Strong eye for detail with a logical approach to problem-solving and data analysis.
• High-Volume Execution: Ability to work efficiently with large volumes of data daily while maintaining high standards of accuracy.
• Communication & Teamwork: Good verbal and written communication skills, with a professional attitude and willingness to collaborate within global MNC teams.
• Drive & Adaptability: Eagerness to learn, take on challenges, and adapt quickly to process changes and targets.
• Preferred Background (Pluses): Basic awareness of IT or software concepts, familiarity with research projects, or exposure to data/content-focused tasks.
• Basic knowledge on SAM concepts and some experience in SAM Operations, Software license management will be a big plus
• Bachelor’s or Master’s degree in any discipline from a recognized institution with a solid academic foundation.

Equal Opportunity Employer

Magnit Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.