It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Benefit options available through Magnit Global, depending on contract factors and upon meeting requirements.

Duties

We are seeking an experienced and detail-oriented Lease Administrator to join our Global Real Estate team at ServiceNow. This role is critical for maintaining lease compliance, financial accuracy, and operational consistency across our global property portfolio, with an emphasis on APAC and/or EMEA regions.

Why This Role Matters

You will play a pivotal role in ensuring that our lease administration functions are executed with precision and efficiency, enabling seamless financial operations, robust compliance, and informed global real estate planning. 

Key Responsibilities

• Abstract critical lease terms (base rent, escalation, CAM, options, termination rights) and update critical dates in lease management database, and responsible for management of contract repositories. Manage translation of documents and invoices, as necessary. 
• Review invoices and calculations in line with lease terms; maintain an organized system to ensure payments are not missed and are made on time. 
• Perform monthly rent and operating expense reviews (CAM, taxes, insurance) including desktop audit of annual CAM reconciliations, prepare variance reports, weekly rent pay files, and support audit requests, as necessary.
• Engage effectively with landlords, property managers, legal, accounting teams, and internal stakeholders across multiple time zones.
• Track and manage security deposit, bank guarantees, and COI's for respective region.

Qualifications

• Minimum 5 years of lease administration experience managing a commercial real estate office portfolio.
• Experience with APAC and/or EMEA lease administration preferred.
• Strong lease abstraction, critical date tracking, and database management skills.
• Solid understanding of lease language, invoice review, performing desktop audits of reconciliations. 
• Superior attention to detail and organizational skills.
• Excellent verbal and written communication, especially cross-cultural and stakeholder-focused.
• Ability to manage multiple priorities under tight deadlines while maintaining a professional demeanor.

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.