It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Benefit options available through Magnit Global, depending on contract factors and upon meeting requirements.

Role Overview:

ServiceNow is hiring an Executive Care Manager (contract position) with a specific focus on internal executives at our strategic events. This role is ideal for a professional with at least 5+ years of experience working with C-level+ executives, who thrives working through many changes in a dynamic environment. This candidate is a proven expert in collaboration, building plans and paying exceptionally close attention to details.

In this position, the Executive Care manager will be asked to support the management of executives’ schedules during our upcoming World Forums, as well as our annual Sales kickoff event. The manager must be comfortable with prioritizing business outcome objectives associated with each event and know how to balance those with executives’ experiences.

Collaboration across internal teams and departments, as well as a well-rounded background in customer engagement is of the utmost importance for this role. The ideal candidate will also need to be well versed in all the following Microsoft 365 programs: Outlook, PowerPoint, Excel (a must), Word, SharePoint, Microsoft forms, OneNote, as well as be knowledgeable in JiffleNow.

What you get to do in this role:   

• Supports management of executives' schedules during World Forums (fall, 2025) and Sales Kickoff (January, 2026), as well as Knowledge 25 prep 
• Assists the keynote team with executives' rehearsal scheduling for keynotes 
• Collaborates closely with ServiceNow Executive Experience lead as well as the executive experience agency supporting housing, transportation, room amenities, private offices, and executive dining/lounge 
• Works closely and collaborates with internal teams including marketing, event operations, sales, event tech, and Brand 
• Understands/Prioritizes business outcome objectives associated with each event and balances that with the executives' experiences 
• Creates/assists with executive event overview decks, briefing documents, teams channel notifications, 
• Manages the Executive Experience Resource Center internal page

In order to qualify for and be successful in this role, you should have:

• Have at least 7+ years of acute experience working with C-level+ executives and their offices 
• Ability to work through changes in a dynamic environment 
• Proven expert in collaboration and building plans 
• Attention to detail and accuracy is a must 
• Experience with executive communication 
• Well-rounded background in customer engagement 
• Microsoft Office 365 programs: Outlook, PowerPoint, Excel (a must), Word, SharePoint, OneNote 
• Experience with JiffleNow 
• May require 25% travel 
• Must be able to lift and carry various weights and move around efficiently. 

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.