It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.


Job Summary:

Process Excellence Partner (Contingent)
Talent Acquisition Transformation, Optimization, and Excellence Team
Overview: Provide operational leadership and strategic advisory support within Talent Acquisition during a period of significant transformation. This contingent role will ensure continuity during team capacity gaps while serving as a trusted advisor to leadership on process redesign, implementation, and organizational effectiveness.
 
Core Responsibilities:
Operational Coverage

• Provide hands-on operational support for critical TA processes during team capacity constraints
• Maintain continuity of key initiatives and deliverables across process improvement workstreams
• Lead execution of assigned projects and ensure seamless day-to-day operations

Process Redesign & Implementation Support

• Support launch and implementation of process redesign initiatives as part of broader TA transformation including intake and strategy sessions, candidate selection, and interviewing.
• Partner with cross-functional teams to execute on redesigned processes and workflows
• Ensure effective change management, documentation, and enablement as new processes roll out

Leadership Advisory

• Serve as strategic advisor to leadership on operational effectiveness and organizational dynamics
• Provide real-time insights and observations on team capabilities, process gaps, and improvement opportunities
• Assess current state operations and contribute recommendations for functional optimization
• Act as trusted partner in evaluating team structure and capability requirements

Technology Transformation Support

• Support implementation and adoption of new technology solutions within the TA stack
• Partner with vendors and internal teams on tool rollout, training, and optimization
• Drive change management related to technology implementations

Stakeholder Collaboration

• Build effective relationships with TA teams, coordinators, and cross-functional partners
• Facilitate alignment and communication across teams during transformation efforts
• Coordinate with Global People teams and enterprise partners to ensure connected execution

Key Outcomes (3-6 Month Horizon):

• Provide seamless operational coverage ensuring no disruption to critical TA processes and initiatives
• Successfully support launch and implementation of 2-3 major process redesign initiatives
• Deliver ongoing strategic insights and recommendations to leadership on organizational effectiveness
• Build strong stakeholder relationships that enable effective collaboration during transformation

Skills
Essential Competencies:
Strategic Advisory – Ability to assess organizational effectiveness, provide candid insights, and serve as trusted thought partner to leadership
Process Expertise – Knowledge of process improvement and operational excellence frameworks; ability to support implementation of redesigned processes
Stakeholder Management – Skilled at building trust and influence without direct authority; effective at gathering insights and facilitating collaboration
Adaptability & Agility – Thrives in ambiguous, fast-changing environments; comfortable balancing operational coverage with strategic advisory work
Project Management – Manages multiple concurrent initiatives with competing priorities; delivers quality work at pace in resource-constrained environments
TA/Recruiting Knowledge – Understanding of talent acquisition processes, systems, and best practices; ability to quickly learn organizational context
High-Velocity Execution – Delivers quality work at pace while managing multiple concurrent initiatives; thrives in fast-moving, resource-constrained environments
 

Qualifications:

• 5+ years of experience in talent acquisition operations, process improvement, or operational excellence roles
• Proven track record supporting large-scale transformations in complex, matrixed organizations
• Experience serving in advisory capacity to senior leadership
• Strong project management capabilities with ability to manage multiple concurrent initiatives
• Knowledge of TA technology platforms and tools (ATS, CRM, scheduling, analytics)
• Ability to quickly build credibility and establish effective working relationships
• Experience working in contingent or interim capacity roles preferred

 
Education
BA/BS degree or equivalent practical experience

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.