It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Benefit options available through Magnit Global, depending on contract factors and upon meeting requirements.

As a Senior UX Designer on the Digital Technology Experience Design (DTXD) team, you will design intuitive, scalable experiences that support our Go‑To‑Market (GTM) organization. You will own feature‑level and workflow‑level experiences across sales, revenue operations, and adjacent GTM systems, translating complex business needs into clear, user‑centered solutions.

This role is ideal for a designer strong in interaction design and UX fundamentals, comfortable with ambiguity, and motivated to solve real operational problems for sellers and GTM partners. You will collaborate closely with Product, Engineering, UX Research, Business, and other cross‑functional partners to deliver high‑quality designs that improve efficiency, clarity, and adoption across enterprise tools.

What you get to do in this role:

Experience Design & Execution

• Own end‑to‑end design of features, workflows, or scoped journeys within GTM tools and systems.
• Create interaction designs, user flows, wireframes, prototypes, and high‑fidelity designs that integrate with larger systems and align with established design patterns.
• Apply strong UX fundamentals and interaction design principles to simplify complex workflows and operational constraints.
• Ensure designs balance user needs, business goals, and technical feasibility.

GTM‑Focused Problem Solving

• Design solutions that support sales, seller workflows, revenue operations, and cross‑functional GTM partners.
• Develop a deep understanding of how GTM functions intersect (e.g., sellers, managers, deal desks, legal, ops) and reflect that understanding in your designs.
• Contribute to improving usability, clarity, and efficiency across enterprise-level GTM tools.

Collaboration & Product Alignment

• Partner closely with Product Management, Engineering, UX Research, Business, and other cross‑functional stakeholders to understand requirements and shape solutions.
• Communicate design rationale clearly and confidently to peers and project teams, advocating for user‑centered decisions.
• Actively participate in critiques, reviews, and working sessions to align on direction and quality.

Impact, Ownership & Growth

• Deliver high‑quality work independently, managing your own priorities and adapting as requirements evolve.
• Contribute to improving team processes, patterns, or documentation that help scale design quality.
• Demonstrate accountability for outcomes and a willingness to learn from feedback and iteration.
• Begin influencing beyond your immediate scope through strong execution, collaboration, and communication.

Why This Role Matters

The GTM experience directly impacts seller productivity, deal velocity, and user satisfaction across business processes. In this role, your work will help teams move faster, make better decisions, and focus on what matters most — closing deals and serving customers — through thoughtful, user‑centered design.

• Strong interaction design and UX fundamentals, with the ability to design clear, usable workflows.
• Ability to produce high‑fidelity design deliverables that work within established design systems.
• Clear, structured communication of design decisions, tradeoffs, and user context.
• Comfort working in ambiguity and adapting designs as constraints or priorities change.
• Proficiency with Figma and collaborative design workflows.

GTM‑Specific Expertise (Nice to have)

• Experience designing for sales teams, revenue operations, or enterprise-level GTM systems.
• Familiarity with CRM or GTM platforms such as Salesforce, Dynamics, or similar tools.
• Exposure to complex, multi‑stakeholder environments with competing constraints.
• 5+ years of experience in UX or product design.
• Demonstrated ability to independently deliver workflow‑level or feature‑level design solutions.
• Experience working on enterprise or operational tools is a strong plus.
• Bachelor’s degree in Interaction Design, HCI, Visual Design, or a related field — or equivalent practical experience.

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.