It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Benefit options available through Magnit Global, depending on contract factors and upon meeting requirements.

As a Senior Staff UX Designer within the Digital Technology Experience Design (DTXD) organization, you serve as a strategic design leader shaping the end‑to‑end experience for our Go‑To‑Market (GTM) ecosystem. You define and evolve the experience vision across interconnected workflows—including sales, legal, revenue operations, and cross‑functional business systems—ensuring cohesive, intuitive, and scalable product experiences.

This role requires deep systems thinking, strong product intuition, exceptional communication skills, and the ability to navigate high ambiguity. You influence multi‑product strategy, drive complex initiatives, mentor designers, and elevate design excellence across DTXD.

What you get to do in this role:

Experience Strategy & Vision

• Define, influence, and evolve the long‑term UX vision across GTM and related Legal workflows, aligning design strategy with business priorities and user needs.
• Deliver innovative, end‑to‑end design solutions for complex user journeys spanning multiple products, systems, and organizational boundaries.
• Create holistic frameworks, principles, and guidelines that help standardize the user experience across the GTM ecosystem and scale quality across teams.

Systems Thinking & High‑Impact Execution

• Take a systems-level view of the GTM experience, designing not only user interfaces but also the workflows, processes, and operational realities behind them.
• Develop scalable design languages, service blueprints, and multi-product frameworks that deliver cohesive experiences across enterprise tools.
• Evaluate and adapt the approach amid high ambiguity, navigating trade-offs, technical constraints, and parallel workstreams.

Cross‑Functional Leadership

• Partner closely with business stakeholders, product, engineering, UX research, business analysts, and change management leaders to shape requirements and drive alignment across GTM initiatives.
• Lead complex, cross‑functional projects with significant visibility and impact, influencing decisions at multiple levels.
• Communicate design strategy, rationale, and decisions clearly and persuasively to senior stakeholders, ensuring adoption of a user‑centered mindset across teams.

Design Execution & Craft

• Produce polished, detailed design deliverables—including user flows, service blueprints, wireframes, high‑fidelity mockups, and documentation for engineering handoff.
• Apply strong systems thinking, accessibility, and workflow‑level coherence to ensure consistently high‑quality design outcomes across multiple products.
• Ensure design decisions balance user value, business goals, technical constraints, and enterprise scalability.

Thought Leadership

• Champion best practices, advocate for design’s role in the product lifecycle, and cultivate a high‑performing design culture in collaboration with DTXD leadership.
• Represent GTM design expertise across the organization.

Why This Role Matters

This role accelerates the success of the entire GTM organization by ensuring that sellers, sales managers, legal partners, revenue teams, and other sales supporting roles have intuitive, efficient, and scalable experiences. Your work directly impacts productivity, deal velocity, and user satisfaction across high‑value business processes.

• Deep mastery of UX design, systems thinking, and service design across enterprise‑scale workflows.
• Strong ability to simplify complexity and make ambiguous problems actionable and clear.
• Exceptional communication and storytelling skills; able to influence senior leaders and cross‑functional partners.
• Skilled in Figma and experienced with enterprise design systems and off‑the‑shelf product constraints.
• Comfortable driving multiple initiatives simultaneously while maintaining quality and momentum.

GTM‑Specific Expertise (Nice to have)

• Deep knowledge of sales processes, seller workflows, revenue operations, and/or legal contracting workflows.
• Experience designing for enterprise CRM and GTM‑critical systems such as Salesforce, Dynamics, CPQ platforms, or lead‑to‑cash tools.
• Understanding of how GTM functions intersect: marketing, sales development, account executives, renewals, deal desks, and Legal stakeholders.
• 10+ years of UX/product design experience, with a significant portion focused on enterprise workflows or complex system design.
• Proven track record of leading cross‑functional initiatives and shaping multi‑product user experience strategies.
• Bachelor’s degree in Interaction Design, HCI, Visual Design, or an equivalent field (or equivalent practical experience).

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.