It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Benefit options available through Magnit Global, depending on contract factors and upon meeting requirements.

This position plays a key role in helping to shape, execute and scale ServiceNow's employee volunteering program and Global Impact & Sustainability brand. Our Global Impact strategy delivers on our People Pact, to fulfill our purpose together and make the world work better for everyone. Through our efforts, we aim to ensure that all people have access to the AI economy, driving towards our goal to positively reach 1B people. The Program Operations Specialist will work closely with the Director of Employee Volunteering & Giving on specific projects to accelerate and scale our program globally. 

This is a flexible role based in West Palm Beach, FL.

Key Responsibilities:   

• Deliver projects that help scale our Employee Volunteering initiatives, by creating project plans, maintaining documentation, and supporting process standardization across assigned workstreams to drive continuous innovation
• Support the expansion of specific skilled volunteering program projects, contributing to research, coordination, and operational setup for new or existing offerings
• Develop a standardized process to respond to employee inquiries for employee volunteering activities, responding to questions, escalating issues as needed, and ensuring timely resolution within established guidelines 
• Create a stakeholder map for programs, supporting the matching of employees to opportunities by organizing inputs from internal teams and partners
• Compile, analyze and organize data for reporting purposes, producing summaries and insights related to participation, trends, and impact for defined reporting periods or initiatives
• Support end-to-end planning and execution of internal and external strategic events, including building project timelines, coordinating cross-functional contributors, tracking task completion, and day-of execution
• Prepare post-event and post-project summaries documenting outcomes, key learnings, and opportunities to inform future program planning
• Draft communications for events and campaigns, coordinating with employee communications and talent brand partners to align messaging across channels  

Skills

• 2-4 years of applicable work experience in corporate social responsibility, volunteering, and/or project management
• Experience in event planning and logistics
• Strong project management skills and ability to manage multiple projects simultaneously 
• Communications and content development experience preferred
• Demonstrated personal passion for corporate responsibility, social impact, philanthropy, community advocacy, and corporate affairs
• Experience identifying, developing and managing partnerships with internal and external global stakeholders
• Professional presence as a role model of adaptability, tolerance and creative problem-solving  

Education

Bachelors degree or equivalent experience 

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.