Job Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Benefit options available through Magnit Global, depending on contract factors and upon meeting requirements.

ABOUT THE WORK

ServiceNow's Workflow Data Fabric (WDF) is a foundational capability that spans the platform. As WDF evolves, the design team needs a structured, durable record of how the experience is architected — how information is organized, how users move through tasks, and how design patterns are consistently applied across surfaces.

This contractor role is not a delivery design role. It is a specialist documentation and systems role. The primary output is the WDF Design Blueprint — a comprehensive, living reference that makes WDF design legible, consistent, and scalable for the full cross-functional team.

SCOPE OF WORK

The contractor will own the following workstreams, working closely with the Senior Design Manager and team designers:

• Information Architecture — Document the structural organization of WDF: content types, navigation models, hierarchy, and relationships between platform components.
• Journey Mapping — Build end-to-end user journey maps across key WDF personas, capturing touchpoints, decisions, pain points, and system states.
• Task Flows — Create detailed task flow documentation covering happy paths, edge cases, error states, and branching logic across WDF interactions.
• Unification Toolkit — Capture and codify the design principles, patterns, and decision frameworks that support consistency across WDF surfaces.
• Pattern Library — Document reusable WDF-specific UI patterns with usage guidelines, interaction specifications, and rationale — structured for handoff to engineering and cross-team use.

WHAT SUCCESS LOOKS LIKE

• WDF Design Blueprint is structured, navigable, and usable by designers, engineers, and product managers without significant interpretation
• Pattern Library and Unification Toolkit are documented with clear usage guidelines, not just visual references
• Journey maps and task flows are accurate, multi-persona, and capture system states beyond the happy path
• Documentation is maintained in a format the team can build on — structured for longevity, not just point-in-time delivery
• The contractor works with appropriate independence, surfacing blockers proactively and requiring minimal hand-holding on scoping

CORE SKILLS REQUIRED

What We Need

Information Architecture

Can structure complex, multi-system platforms into clear navigable models — not just sitemaps

Journey Mapping

Multi-persona, multi-touchpoint journeys; experience with enterprise or platform products strongly preferred

Task Flow Documentation

Rigorous notation; ability to capture system states, branching, and error conditions — not just linear flows

Design System / Pattern Documentation

Has built or contributed to a living pattern library; understands reuse logic and usage guidelines

Visual Communication

Strong Figma proficiency; clear diagram and annotation skills; outputs that both designers and engineers can use

Technical Writing

Can write crisp usage guidelines, decision rationale, and structured annotations — not just visual outputs

Stakeholder Synthesis

Able to extract knowledge from designers, PMs, and engineers, and convert it into structured documentation

Systems Thinking

Understands how individual components relate to a broader platform architecture

EXPERIENCE PROFILE

The ideal candidate brings the following background:

• Experience in UX design, with a clear focus on documentation, design systems, or platform-level IA work
• Has owned a design blueprint, product wiki, or system documentation effort end-to-end — not just contributed to one
• Has worked in enterprise software, SaaS platforms, or data-heavy products; consumer-only backgrounds are unlikely to translate
• Portfolio demonstrates the ability to impose structure on ambiguous, complex domains — the before/after matters as much as the final output
• Comfortable working across multiple stakeholders to extract knowledge, validate accuracy, and get documentation approved
• Experience working in an Agile/sprint environment; able to fit into an existing delivery rhythm without requiring heavy management

Equal Opportunity Employer

Magnit Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.