It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Benefit options available through Magnit Global, depending on contract factors and upon meeting requirements.

We are seeking an experienced Enablement Project Specialist for a contract engagement to support our Product Excellence team. This is a project-based role requiring someone who can hit the ground running with minimal ramp time. The contractor will own logistics for learning events and coordinate staffing resources for customer engagements, as well as general coordination of meetings and events. The ideal candidate is highly organized, independently driven, and comfortable operating in a fast-paced SaaS environment with shifting priorities.

This engagement is well-suited for an experienced contractor who has supported enablement or learning operations programs, has analytics experience and can deliver quality work with limited oversight.

Scope of Work

Learning Event Logistics

• Plan and manage end-to-end logistics for virtual and in-person learning events, workshops, and training programs
• Own all Zoom setup and management, including webinar configuration, registration, breakout rooms, polling, recordings, and attendee tracking
• Coordinate scheduling, calendar management, communications, and pre/post-event materials
• Communicate with SME's, schedule dry runs, provide feedback
• Serve as the day-of event point of contact, ensuring smooth execution and quick resolution of issues
• Maintain a centralized events tracker with up-to-date status, attendance data, and follow-up actions

Staffing & Resource Coordination for Customer Engagements

• Work with Marketing to coordinate the logistics of assigning and deploying internal resources to customer-facing engagements
• Track resource availability, capacity, and assignments to ensure proper coverage across active engagements
• Act as the primary coordination point between enablement, sales, and customer success for staffing requests
• Maintain accurate and current records in resource management systems
• Flag scheduling conflicts or capacity gaps proactively and drive timely resolution

Reporting, Analytics & Deliverables

• Track and report on key enablement metrics including event attendance, completion rates, and resource utilization
• Build and maintain reporting decks and dashboards to communicate program performance to stakeholders
• Create polished, executive-ready presentations using PowerPoint and Microsoft Office Suite
• Support documentation of processes and maintain SOPs for recurring operational workflows

Nice to Have

• Familiarity with LMS platforms or enablement tools
• Experience with project management tools
• Background supporting resource staffing or professional services coordination
• Exposure to BI or analytics platforms (Tableau, PowerBI, etc.)

Contractor Expectations

• Available during core business hours with a high degree of responsiveness to stakeholder requests
• Able to operate independently and manage priorities without day-to-day direction
• Comfortable with ambiguity and capable of making sound judgment calls when needed
• Delivers work on time and communicates proactively if timelines or scope shift
• No benefits or paid time off included; contractor is responsible for own taxes and equipment unless otherwise specified

Engagement Details

• Duration: Initial contract period with potential for extension based on business need
• Rate: Competitive hourly or project-based rate, commensurate with experience
• Location: Remote
• Start Date: As soon as available

Skills

Required Experience & Skills

Must-Have

• 3+ years of experience in enablement, learning operations, or a related field — prior contract or consulting experience preferred
• Deep Zoom proficiency: webinar setup, advanced meeting management, registration flows, and troubleshooting
• Demonstrated ability to independently manage multiple workstreams and deadlines without close oversight
• Strong written and verbal communication skills with a track record of keeping distributed stakeholders informed
• Experience measuring and reporting on enablement metrics
• Proficiency in Microsoft Office Suite, particularly PowerPoint, Excel & Sharepoint
• Prior experience in a SaaS or technology company environment
• Ability to build clean, data-driven, executive-ready decks independently

Education

Bachelor's degree preferred but not required. Equivalent work experience in enablement, learning operations, or project coordination will be considered in lieu of a degree.

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.