It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Benefit options available through Magnit Global, depending on contract factors and upon meeting requirements.

ABOUT THE WORK

This role is part of our Content Design practice within the experience design organization. We use our superpowers of empathizing with users, understanding their needs, and applying our expertise of designing through language to create product experiences customers love. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go.   
 

Role expectations  

• Drive content design and UX writing for a product area: Actively participate in cross-functional teams, taking ownership of UX writing needs for 1 to 2 products. This includes creating user interface content, wireframes, information hierarchies, prototypes, content standards, glossaries, and more. 
• Develop content strategy: Use data and insights from customer research to define and manage product-level content strategy, with a focus on long-term goals beyond the immediate release. 
• Contribute to team projects: Collaborate on various content design team initiatives, such as enhancing the design system, style guide, terminology standards, reusable patterns, and AI writing tools. 
• Advocate for user-centric design: Ensure that all content in the user interface is user-friendly, accessible, and aligns with voice and tone standards. 
• 5+ years of experience in software or app product content design, digital content strategy, or related field. Business-to-business or enterprise experience preferred. Strong preference for candidates who have worked with highly complex or technical products, especially in the data and analytics space. 
• Excellent verbal and written communication skills, with solid understanding of English grammar, structure, and punctuation  
• Working knowledge of design principles and methods, and tools (Figma, Miro, Invision)  
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 
• Experience participating in the complete product development lifecycle of web and/or software applications  
• Experience in user experience design or industry experience (corporate, software, web or agency)  
• Bachelor’s degree in English, Journalism, Communications, Human-Computer Interaction Design, or other relevant field, or equivalent work experience.

Equal Opportunity Employer

Magnit Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.