It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Benefit options available through Magnit Global, depending on contract factors and upon meeting requirements.
About The Work
In order to be successful in this role, we need someone who has:
- Must have experience installing, implementing, or maintaining one (or more) of the following:
- LDAP/Active Directory
- SSO (e.g. SAML, SiteMinder)
- Email Infrastructure
- Web Services (consuming or providing) (SOAP, REST)
- Data Extraction Technologies (e.g. JDBC, ODBC)
- Network infrastructure
- Any bi-directional, automated integration between two systems
- Working knowledge of the components in a web applications stack
- Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
- Experience in one (or more) scripting languages:
JavaScript, Python, Perl, Unix Shell, Windows Shell
- Experience with relational databases (e.g. MySQL, Oracle)
- Experience administering: Linux/Unix OR Microsoft Server
- Excellent verbal and written communication skills
- Works well in a team environment
- Strong personal commitment to quality and customer service
- Ability to understand and communicate complex technical systems
- Proven ability to maintain a professional demeanor when handling complex customer & internal issues
- An understanding of ITSM, ITIL, or CMDB
Preferred Skills
- Previous experience working with the ServiceNow platform (in particular Authentication/Email/Web Service/Import/Export configurations)
- Experience working with cloud-based software like Microsoft Azure, Amazon Web Services, Google Cloud Platform, Okta
- Familiarity with Eclipse IDE
- Experience troubleshooting and optimizing web application performance
- Previous experience in software development or software consulting.
- Experience providing SaaS support is desirable.
Qualification & Experience
- Must have Bachelor's degree in Computer Science or related field (or equivalent degree and experience)
- 2+ years providing customer-facing technical support (Web based products or e-commerce preferred)
- Candidates with lesser experience will be considered for appropriate roles.
Equal Opportunity Employer
Magnit Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
