It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Benefit options available through Magnit Global, depending on contract factors and upon meeting requirements.

Senior Systems Engineer role operating ServiceNow's critical developer platforms: enterprise GitLab (3,000+ users) and JFrog Artifactory across commercial and regulated market environments. Work independently on complex infrastructure challenges and drive operational excellence.

What You Will Do:

• Operate GitLab and Artifactory platforms with high availability across multiple datacenters
• Execute upgrades, security patching, and infrastructure modernization with minimal downtime
• Manage GitLab Geo replication, PostgreSQL HA clusters, and Artifactory Hub/Edge architectures
• Build observability dashboards using Grafana, Prometheus, and Splunk, and establish SLIs, SLOs, and SLAs
• Implement GitOps patterns and support Kubernetes migrations
• Develop automation for self-healing and automated remediation
• Collaborate cross-functionally on migrations and architecture decisions
• Participate in an on-call rotation and drive MTTR reduction

Required

• BS in computer science or equivalent experience
• 5+ years operating enterprise-scale platforms
• 3+ years of GitLab self-managed administration with Geo and HA
• 3+ years of Artifactory administration with Hub/Edge architectures
• 2+ years of operational Kubernetes experience with Helm or Helmfile
• 5+ years of Linux administration experience with RHEL or CentOS
• PostgreSQL HA cluster management experience; Patroni preferred
• Experience with load balancers such as F5 or NGINX, DNS, TLS, and network troubleshooting
• Monitoring experience with Grafana, Prometheus, and Splunk
• Automation experience with Ansible, Puppet, Python, and Bash
• Experience with CI/CD pipelines and artifact promotion
• FedRAMP IL4 or IL5 experience preferred
• Strong collaboration skills and a continuous learning mindset

Preferred

• JFrog Xray and GitOps experience, including ArgoCD or Flux
• Supply chain security experience, including SBOMs and image signing
• Policy-as-code experience with OPA
• Cloud platform experience across AWS, Azure, or GCP

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.