It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Benefit options available through Magnit Global, depending on contract factors and upon meeting requirements.

This Staff Systems Engineer role owns strategy and execution for ServiceNow’s critical developer platforms, including enterprise GitLab supporting 3,000+ users and JFrog Artifactory. The role leads cloud-native transformation, mentors team members, and establishes technical direction for platform engineering.

What You Will Do:

• Own operational strategy and technical direction for GitLab and Artifactory platforms
• Lead cloud-native transformations, Kubernetes migrations, and GitOps adoption
• Drive architecture for multi-region high-availability deployments and active-active patterns
• Design self-healing systems with automated remediation and chaos engineering practices
• Establish cloud-native best practices, including 12-factor apps, containerization, and observability
• Mentor team members on automation patterns and cloud-native architectures
• Influence organizational standards for platform engineering and developer experience
• Evaluate emerging technologies, including AI-assisted operations, eBPF, and service mesh
• Define and track SLIs, SLOs, and SLAs with a continuous improvement focus

Work Persona:

• Flexible (Hybrid) - 2-3 days in the office at San Diego, CA or Kirkland, WA office.

Required:

• BS in computer science or equivalent experience
• 7+ years operating and architecting enterprise-scale platforms
• 5+ years of self-managed GitLab experience, including Geo, high availability, and disaster recovery
• 5+ years of Artifactory experience, including Hub/Edge, federation, and enterprise deployments
• 3+ years of deep Kubernetes experience, including operators, CRDs, service mesh, and multi-cluster environments
• 7+ years of expert Linux experience, including kernel, networking, and performance tuning
• PostgreSQL high availability experience, such as Patroni, and advanced networking knowledge, including BGP, anycast, and zero-trust architectures

Additional Requirements:

Cloud-Native Expertise

• Deep knowledge of cloud computing, infrastructure, and architecture patterns
• Experience with major cloud providers, including AWS, Azure, and GCP, and their managed services
• Experience with cloud-native tooling, including Kubernetes operators, Helm, ArgoCD, and Flux
• Experience with service mesh technologies, including Istio, and infrastructure-as-code tools, including Terraform
• Experience with cloud-native observability, including Prometheus, and distributed tracing
• Experience with cloud-native security, including OPA, Trivy, and SBOM practices
• Production-grade automation experience with Python, Go, and Bash
• CI/CD platform design experience at scale
• Experience with FedRAMP IL4/IL5
• Proven mentorship and team development experience
• Strong communication and cross-team influence skills
• Growth mindset, humility, and commitment to continuous development

Preferred

• Open-source contributions to Kubernetes, GitLab, or Artifactory projects
• Experience with eBPF observability/security, WebAssembly, or MLOps
• Published technical writing or conference talks
• Developer platform or platform-as-a-service experience
• SRE practices and chaos engineering experience

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.