It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Benefit options available through Magnit Global, depending on contract factors and upon meeting requirements.

Support the Security Training and Resources team in their mission to provide quality, up-to-date security content to equip ServiceNow’s sales teams, customer-facing support groups, and customers.

Presentation Development and Management

• Develop new Armis visual content in collaboration with Subject Matter Experts (SMEs) and technical writers, translating technical security content into clear, effective presentations for customer, partner, and internal audiences.
• Work with stakeholders to develop compelling narratives, and expand presentations to reflect industry, regulatory, and product changes as required
• Work with SMEs/content owners to deduplicate existing content and develop a master deck from which all other presentations can be derived from, minimising maintenance overhead and providing consistent and accurate messaging across stakeholder groups.
• Support the wider Customer Security and Trust (CST) Team in developing bespoke presentations for events as required
• Proof, update, and maintain the slideware ecosystem and optimise for AI consumption

Visual Design & Illustration

• Create illustrations, diagrams, and infographics for use in other security collateral and training materials.
• Ensure all graphics and documents follow ServiceNow style, tone, and brand guidelines.
• Coordinate with subject matter experts and members of the STAR team to identify opportunities for shared visual assets.
• Ability to create animations that bring a concept to life and improve understanding is desirable, but not essential
• Support the STAR Team in building and maintaining InDesign layouts for new content; manage document descriptions and keywords for use across platforms.

Content Updates & Maintenance

• Work with subject matter experts and the STAR Team to keep slideware and other content current and accurate.
• Respond to approved change requests for updates, corrections, and enhancements.
• Support the process to maintain currency of collateral in response to industry, regulatory, or product changes.
• Organize materials for subject matter expert (SME) review and participate in the content maintenance process for document updates.
• Submit updated assets for publication.

Publishing & Digital Delivery

• Update the internal webpage for newly published documents and upcoming events.
• Manage external-facing delivery channels to ensure they meet the needs of their audience and are optimised for AI consumption.
• Modify and apply HTML/CSS styling and brand standards to knowledge base articles used for the content maintenance process or as resource links from white papers.

Quality & Governance

• Maintain, improve, and document relevant content processes.
• Ensure assets meet the needs of stakeholders through feedback and metrics
• Suggest improvements to governance standards to ensure quality and consistency

Basic Qualifications

• 3+ years of experience in graphic design, visual content design, or technical content production.
• Advanced proficiency in Microsoft PowerPoint, with demonstrated ability to produce polished, brand-compliant presentation decks.
• Demonstrated ability to translate technical content into clear, visually effective formats.
• Meticulous attention to brand guidelines, design standards, and editorial tone.
• Proficient in Microsoft Office suite: Word, Excel, Outlook, SharePoint, Teams.
• Proficiency in Adobe Illustrator, Acrobat, and InDesign desirable, but not essential.

Preferred Qualifications

• Bachelor’s degree in graphic design, visual communications, or a related field (or equivalent work experience).
• Working knowledge of HTML and CSS sufficient to apply styling to knowledge base articles.
• Industry experience relevant to cloud security, compliance, or other technical fields.
• Experience maintaining brand consistency across a portfolio of documents and assets.
• Relevant qualifications or certifications in PowerPoint, Adobe Suite, visual design, storytelling etc.

To be successful in this role, you will:

• Be expert in visual storytelling and developing compelling presentations
• Have a collaborative mindset, ability to build trusted relationships with stakeholders and influence direction and approach internally and externally to the team.
• Self-motivated and able to drive execution in an organised, methodical, and structured manner.
• Skilled at translating complex technical content into clear, audience-appropriate visual formats.
• Detail-oriented and visually precise, with a consistently high standard for how published materials look and feel.
• Committed to brand consistency, treating ServiceNow’s style and tone guidelines as a standard to uphold across all outputs.
• Organized and process-minded, managing multiple assets and update cycles simultaneously and looking for ways to improve efficiency.
• Reliable and self-directed, able to take a change request from intake to publication with minimal oversight.

Education

• Bachelor’s degree in graphic design, visual communications, or a related field (or equivalent work experience).
• 3+ years of experience in graphic design, visual content design, or technical content production.

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.