It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Benefit options available through Magnit Global, depending on contract factors and upon meeting requirements.

Operational Audits & Compliance Support

• Support recurring operational reviews, audits, and governance activities across Talent Acquisition programs and processes.
• Analyze data sets to identify inconsistencies, missing information, and potential process adherence gaps.
• Perform detailed validation activities using Excel, lookups, data reconciliation techniques, and reporting tools.
• Partner with program owners to document findings, track remediation efforts, and improve operational controls.
• Maintain audit documentation and reporting artifacts with a high degree of accuracy and confidentiality.

Workflow Automation & Process Improvement

• Build, maintain, and optimize Power Automate workflows that streamline manual processes and improve operational efficiency.
• Identify automation opportunities and support implementation of scalable solutions.
• Test workflows, troubleshoot issues, document processes, and recommend enhancements.
• Assist with process mapping and workflow redesign initiatives.

AI & Copilot Enablement

• Support development and maintenance of Copilot Studio agents and AI-powered solutions.
• Assist with agent configuration, testing, knowledge source management, and user adoption activities.
• Help establish governance, content standards, and feedback mechanisms that improve agent accuracy and effectiveness.
• Contribute to AI enablement initiatives that enhance employee self-service and operational support capabilities. 

Knowledge Management & Content Optimization

• Organize, curate, and maintain knowledge content to improve discoverability and AI query performance.
• Structure content repositories to support effective search, retrieval, and self-service experiences.
• Review existing documentation and identify opportunities to improve consistency, usability, and governance.
• Partner with stakeholders to ensure content remains current, accurate, and aligned with operational needs. 

SharePoint & Digital Workspace Support

• Assist with SharePoint site design, migration, restructuring, and content organization.
• Build and maintain pages, navigation structures, document libraries, and supporting resources.
• Improve information architecture and user experience across enablement and operational sites.
• Support governance and content management best practices. 

Enablement Content Development

• Create and maintain operational documentation, SOPs, FAQs, process guides, communications, quick-reference materials, and training resources.
• Translate complex processes into clear, user-friendly content.
• Support change management and readiness efforts for new tools, processes, and programs.
• Draft internal communications and educational materials that promote adoption and operational effectiveness.

• experience in Business Operations, Program Management, HR Operations, Information Systems, or a related field.
• experience supporting operations, process improvement, program administration, enablement, or business operations.
• Strong Microsoft Excel skills, including data validation, lookups, reconciliation, pivots, and analysis.
• Experience with SharePoint administration and content management.
• Familiarity with Microsoft Power Automate and Power Platform solutions.
• Exposure to Copilot Studio, AI tools, chatbot development, or knowledge management solutions preferred.
• Strong written communication and documentation skills.
• Excellent attention to detail and ability to manage multiple priorities simultaneously.
• Comfortable working independently in a fast-paced environment with evolving priorities.