It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Benefit options available through Magnit Global, depending on contract factors and upon meeting requirements.
About The Work
This role is part of our Product Content organization, a global team that creates the written and multimedia technical content that helps our customers understand and unlock the power of our products to achieve their business and digital transformation goals. We work closely with our product development, design, user research, and engineering partners to deliver just the right information, in just the right way, to support our customers, creating an exceptional product and customer experience.
What you get to do in this role
Work closely with engineering and product management to plan, create, and maintain user-focused technical documentation for multiple product features or applications, in alignment with an established content strategy
Provide input to help shape future content strategy for the product or business unit you help to support
Contribute to the continued evolution of ServiceNow’s content development processes, DITA-based information model, and writing style and standards
Develop a strong understanding of the ServiceNow product ecosystem and expert knowledge of the specific product area and user base you support
Preferred Qualifications
4+ years' work experience in technical communication
Samples of your prior technical writing work or other writing that demonstrates your ability to communicate complex ideas and technical information clearly
Experience authoring in the Darwin Information Typing Architecture (DITA) or another XML-based structured authoring architecture
Experience independently planning, creating, and delivering documentation in a fast-paced, globally distributed software development environment
Ability and eagerness to demonstrate leadership by mentoring other writers, adapting quickly to changing priorities, and helping diverse cross-functional teams collaborate effectively to deliver exceptional results
Basic Qualifications
BA/BS degree or higher in technical writing, technical communication, English, journalism, or rhetoric; or an equivalent combination of education and experience in these or other related fields
Understanding of content development life cycles and processes
Equal Opportunity Employer
Magnit Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
