It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Benefit options available depending on contract factors and upon meeting requirements.

What you get to do in this role:

• Perform payroll duties including but not limited to:  
  • Payroll Americas (US, Canada, Brazil, Mexico, Costa Rica)
  • Assistance in the processing of US payroll, semi-monthly and off-cycle as required, or scheduled.
  • Fidelity management of Deferred Comp and ESPP
  • Customer Service and Support using our ticketing system
  • Assist processing payroll changes, including New Hires, Terminations, Benefit changes.
  • Assist with M&A projects as they are presented.
  • Perform other duties as assigned, with attention to detail.
  • Back-up and support as necessary, to the Payroll Manager

To be successful in this role, we need someone who has:

• Solid knowledge of payroll laws and regulations and have demonstrated basic level payroll technical skills in a variety of areas including, payroll processing, reporting, account reconciliations, stock reporting, and performance of SOX controls.
• Knowledge or experience in the following platforms; ADP, Workday, Fidelity, ServiceNow, EY, Excel, JPMorgan, and proficiency in learning new systems as required.
• Process timely payroll for the Americas accurately and in compliance with USGAAP, government regulations and SOX requirements.
• Experience with ADP Vantage US strongly preferred.
• Support various departments, data, procedures, projects and initiatives to ensure efficiency and accuracy of the organization’s activities.
• Perform file uploads/interfaces between ADP/Workday/Fidelity
• Support efforts to streamline processes, creating efficiencies and improving accuracy.
• Manage garnishments, VOEs, subpeonas.
• Support internal and external payroll inquiries as necessary by performing the necessary research and responding appropriately via Ticketing platform.
• Knowledge and ability to support multi-state taxation, various required payroll tax filings.
• Assist with the audit requests from the SOX and Internal Audit Team.
• Effectively support external departments to ensure proper payroll processing of external items such as, but not limited to, Onboard/Offboarding, Benefits, Commissions, Compensation, Stock.

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.