It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Benefit options available depending on contract factors and upon meeting requirements.

What you get to do in this role:

• Responsible for taking small to large, company-wide, mission critical programs/projects from original concept through final implementation
• Ensures adherence to product processes, quality standards and deliverables
• Provides overall communication and interfaces with all areas affected by the program/project including cross-functional stakeholders, business sponsors and vendors
• Develops detailed program/project execution plan and manages all implementation processes including budget management, resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints
• Represents ServiceNow across organizations with the cultural sensitivity and business maturity appropriate to corporate access and level of responsibility

Requirements:

• 5+ years of professional experience in strategy, analytics, operations, or program management is required.
• Highly analytical, fact driven, and process orientated mindset
• Ability to conduct meaningful analysis of complex data and translate the results into actionable messages and deliverables geared towards an executive audience
• Exceptional presentation skills as well as written and verbal communications skills 
• Effective at building relationships, collaborating, and influencing others; experience working with senior executives across various geographies and functions 
• Comfortable challenging the status quo and proposing improvements 

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.