It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Benefit options available depending on contract factors and upon meeting requirements.

What you get to do in this role:

We have a great opportunity for an experienced, highly organized, detail-oriented self-starter, and forward-thinker who thrives in dynamic team environments. You are an enthusiastic and flexible team player with strong interpersonal and communication skills who operates well in a fast-paced, ever-changing environment. This Executive Assistant role will report to the Chief Equity & Inclusion Officer and collaborate with the DEI and Workforce Advancement (WFA) leadership team. You will be in constant communication with the DEI & WFA team and partners within the Global People organization.

Responsibilities:

• Calendar and Meeting management.
• Coordinate internal and external meetings including team meetings, executive meetings, virtual meetings/Zoom scheduling, in-person meetings, one-on-one meetings, off-site meetings, team building and other events.
• Assist with meeting needs, agenda support, note taking, printed materials, and catering.
• Proactively manage calendar requests and conflicts, understand how to prioritize meetings when resolving calendar conflicts, ensure virtual meeting links work for seamless experience for attendees.
• Handle all travel (flight, hotel, car) arrangements (domestic and international) and relevant agendas.
• Expense management duties, which includes submitting expense reports and receipts in a timely manner.
• Provide onboarding support for new hires, including space, equipment requests, onboarding meeting scheduling, updating appropriate email distribution lists, providing access to team calendar and folders, and being admin point of contact for new hire.
• Project work as needed to support team goals, such as creation of slide decks and implementing processes and ideas valuable to the team.
• Provide onboarding support for new vendors and suppliers, including support with purchase requests and purchase orders.
• Meeting and interview preparation.
• Work with recruiting team to provide mutually convenient times for candidates and interviewers.
• Ensure interviewers are prepared with resume copies and other materials needed prior to interview start times.

To be successful in this role you have:

• 5+ years of administrative assistant experience supporting executive-level and above
• Proactive, two-steps ahead work ethic, attitude, and approach
• Superior communication skills with the ability to work across all levels
• Strong attention to detail
• High commitment to the experience of executives and others you interact with
• Strong ability to multi-task, manage multiple requests, and conduct follow-up as needed to meet timelines
• Flexibility and ability to adjust in response to changing priorities and needs
• Ability to drive schedules and agendas with deeper understanding of context and priorities
• Strong teamwork and interpersonal skills, with confidence to offer suggestions and improvements
• High level of confidentiality, discernment and judgment
• Desire to learn, grow and take on your own projects
• Ability to work under pressure while consistently meeting deadlines
• Resourceful with effective problem-solving and research skills to seek answers as needed
• Proven expertise with Word, Outlook, PowerPoint, Zoom, and Concur

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.