It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Benefit options available depending on contract factors and upon meeting requirements.

About the Role:

We’re seeking a highly strategic, action-oriented Strategic Experience Leader to join our team. This role is perfect for someone who thrives in ambiguity, brings clarity to chaos, and transforms big ideas into executable plans fast. You’ll work closely with senior leaders as a trusted thought partner, helping to define strategy, drive priorities, and communicate vision through crisp, compelling storytelling.

You must be equally comfortable moving quickly and delivering polished, executive-ready outputs. Whether it’s a high-stakes presentation, strategic roadmap, or decision-making deck, you know how to deliver thoughtful excellence at speed. 

What you get to do in this role:

• Serve as a strategic advisor and thought partner to Experience leadership, shaping and driving key priorities.
• Lead high-impact, cross-functional initiatives from idea to execution readiness—bringing clarity, structure, and urgency to complex challenges.
• Craft executive-level presentations, communications, and strategic storytelling that align teams and influence decisions.
• Navigate ambiguity with confidence, creating calm and structure in environments of constant change.
• Deliver high-quality, executive-ready materials under tight timelines without sacrificing clarity or depth.
• Facilitate strategic planning and decision-making processes, often serving as the connective tissue across teams.
• Identify opportunities, flag risks, and drive resolution with a proactive, solutions-first mindset.

• What You Bring:
  • User-centric mindset, with proven experience leading Experience Design disciplines such as UX Strategy, Research, and/or Design
  • Strategic focus with exceptional execution skills—you think big and move fast.
  • Proven experience in strategy, operations, consulting, or a similar high-impact role.
  • Masterful communication and storytelling skills across formats—visual, written, and verbal.
  • Ability to quickly synthesize complex information and turn it into clear, compelling deliverables.
  • Strong sense of ownership, initiative, and urgency—especially when working toward tight deadlines.
  • Comfort operating in fast-paced, dynamic environments with constantly shifting priorities.
  • Track record of building trusted relationships with senior stakeholders and aligning cross-functional teams.

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.