It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Benefit options available depending on contract factors and upon meeting requirements.

Responsibilities:

• Program Leadership: Lead and manage marketing programs from inception to completion, ensuring alignment with business objectives and goals 
• Expertise in managing multiple projects simultaneously, ensuring they are completed on time and within budget
• Emphasizes the importance of teams achieving results; challenges poor outcomes or unproductive behaviors and motivates urgency in others to reach goals and meet deadlines
• Cross-functional Collaboration: Work with various teams, including product, sales, and customer service, to develop comprehensive marketing programs. 
• Performance Tracking: Monitor and analyze program performance, providing regular updates to senior stakeholders. Manages team progress against expectations by monitoring timelines, project phases, and other metrics & designing feedback processes into the work
• Process Improvement: Involves consistently identifying, analyzing, and implementing enhancements to workflows and processes within an organization.
• Documentation: The skill of creating and maintaining accurate and organized records, reports, and documentation related to business processes, projects, and activities, ensuring clarity, consistency, and accessibility of information for effective communication and reference purposes.
• Business Requirement Definition: Able to identify and document the needs and objectives of a business and translate them into specific requirements that can be used to guide the development of products or services.
• Project Management Fundamentals: Proficiency in applying project management principles, tools, and techniques to effectively initiate, plan, execute, monitor, and control projects, ensuring successful delivery within scope, schedule, and budget.
• Project Planning: Able to define project objectives, determine project scope, develop project schedules, allocate resources, and establish project milestones and deliverables, to ensure effective project management and successful project execution.
• Strategic Planning/Prioritization: Strategic prioritization proficiency refers to the ability to identify, evaluate, and allocate resources to the most important and impactful initiatives and goals in alignment with an organization's strategic objectives.

Qualifications:

• Bachelor's degree or minimum 7 years in related role.
• Proven success in running marketing programs: Demonstrated ability to drive results.
• 5+ years' experience in Project/Program Management with emphasis in large cross functional organizations.
• Strong communication and facilitation skills, highly organized.
• PMP and Agile Certified preferred but not required.

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.