It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Benefit options available depending on contract factors and upon meeting requirements.

What you get to do in this role:

In this role, you will support analyses and insights for ServiceNow’s Digital Acquisition team focuses on Events and Email. This includes understanding customer/prospect behavior, identifying opportunities, and measuring ROI across our digital channels. The ideal candidate has outstanding analytic skills, strong business acumen, excellent interpersonal abilities, and a passion for analytics.

In addition, you will:

• Build and maintain a suite of dashboards, report templates, standardized reports to track digital acquisition performance
• Build, validate, and refine methodologies to determine roas (return on ad spend) of various marketing efforts
• Seek to understand, problem solve, troubleshoot, and identify data gaps to better address business questions
• Collect and analyze large datasets from multiple sources (BigQuery, Snowflake, etc.)
• Generate recurring and ad hoc reporting to help business partners assess campaigns health and performance

Skills

To be successful in this role you have:

• 3-5 years’ experience in digital analytics
• Advanced Excel skills required
• Experience with one or more business intelligence/data visualization tools required (Tableau or Google Data Studio preferred)
• Experience with SQL strongly preferred, experience with Python a plus
• Experience with Google Analytics or Adobe Analytics
• Must be adaptable and inquisitive, always seeking to better understand the utility (and limitations) of the data available.
• Strong critical thinking and analytical skills
• Must be comfortable working in a rapidly changing environment with complex, messy, and imperfect data.
• Detail-oriented with strong organizational and project management skills
• Bachelor's Degree required

Education

Bachelor's Degree required

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.