It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Benefit options available depending on contract factors and upon meeting requirements.

We’re looking for a standout Executive Experience Consultant to join our high-performing customer engagement team. This isn’t your typical program management role—it's a strategic position where you'll serve as a trusted advisor to both our valued customers and internal stakeholders and account teams, orchestrating high-stakes executive engagements that drive business transformation and accelerate growth.

Key Responsibilities

• Design and deliver executive engagements aligned to customer goals and ServiceNow’s priorities
• Understand customer business challenges to shape compelling, insight-driven narratives
• Partner with sales leaders to unlock strategic opportunities in key accounts
• Lead complex, high-stakes pursuits with a white-glove, wow-worthy experience
• Manage end-to-end execution of engagements, ensuring flawless delivery
• Build trusted relationships with C-level stakeholders
• Collaborate across teams to infuse engagements with fresh product, industry, and solution insights
• Use data and feedback to continuously improve engagement quality
• Align storytelling and technology for maximum executive impact
• Be a strong strategic voice and leader, driving program excellence and sales partnership

Skills

• 6+ years experience delivering exceptional executive experiences in a similar role or program.
• Strong technology acumen to understand customer needs & propose innovative solutions. 
• Executive presence enabling you to drive program ownership across a diverse ecosystem of sales and technology leaders. 
• Excellent project management capabilities to oversee all logistical and operational details of the engagement.  
• Outstanding communication and presentation skills to engage executive audiences. 
• Self-motivated to problem solve and execute.  
• Strong stakeholder management skills and influence across organizational boundaries
• Creative problem-solving prowess and proactive approach to strategize solutions. 
• Entrepreneurial mindset with a drive for continuous improvement and "wowing" customers Bachelor's degree or relevant experience in Executive Marketing, Field Marketing, Executive Programs 

Education

Bachelor’s degree

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.