It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

 Benefit options available through Magnit Global, depending on contract factors and upon meeting requirements.

Job Summary:

We are seeking a highly motivated and collaborative Regulatory Change Management Analyst to join our team. In this role, you will report directly to the Senior Manager of Ethics & Compliance. Your primary responsibility will be to identify, monitor, and manage regulatory changes that impact ServiceNow.

You will be instrumental in cultivating and maintaining strong relationships with both internal and external stakeholders, ensuring effective communication and collaboration throughout the regulatory change management process. You will facilitate a comprehensive understanding of regulatory requirements and their implications, to drive informed decisions and successful implementation of necessary changes.

What you get in this role:

• Continuously monitor, analyze, and communicate regulatory developments affecting ServiceNow, ensuring timely and effective responses.
• Partner with the legal team, domain owners, and external counsel to assess the applicability of regulatory changes and their implications for the business.
• Relay significant regulatory developments to the various business units for gap assessment, impact assessment and implementation planning.
• Systematically track and report regulatory changes to relevant management teams and committees.
• Collaborate with management across compliance programs to ensure policies and processes align with regulatory intent.
• Maintain and update the regulatory change process to ensure it scales company growth in new industries and geographical locations.
• Work closely with compliance and operations teams to design workflows that support effective regulatory change management.
• Provide input on process design for sub-functions to incorporate regulatory compliance risk metrics, monitoring, and escalation procedures for non-compliance.
• Support regulatory gap assessments and regulatory audit activity.
• Perform other related duties as assigned and support the development of the Compliance & Control Framework.

Qualifications:

• 3+ years working in legal, security, compliance, or audit roles.
• A basic understanding of cloud security, compliance, and legal frameworks, with a strong ability to identify regulatory changes and implement balanced compliance strategies.
• Familiarity with the fundamentals of artificial intelligence, as it pertains to legal and compliance contexts.
• Ability to comprehend regulatory compliance requirements and translate them into requirements and actionable controls to mitigate business risk.
• Exceptional verbal and written communication skills, with a talent for building relationships across all leadership levels.
• A self-directed individual who thrives in fast-paced environments and is passionate about making a meaningful impact.

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.