What you get to do in this role:
- Translate business requirements into clear, actionable technical specifications for development.
- Partner with business product managers and stakeholders to define the product vision, roadmap, and user experience
- Craft compelling user stories that maximize value and address user needs.
- Own and manage the product backlog, prioritizing stories, epics, and enablers for optimal delivery.
- Collaborate with engineering teams to assess technical feasibility, define development approaches, and estimate timelines.
- Champion clear and transparent communication, presenting product concepts, roadmaps, and delivery timelines to stakeholders.
- Participate in user acceptance testing (UAT) and advocate for improvements based on user feedback.
- Maintain the conceptual, design, and technical integrity of product features and components.
- Build proof-of-concepts (POCs) for potential solutions and technologies in collaboration with product management and engineering.
In order to qualify for and be successful in this role, you should have:
- 10+ years of experience in product management or a related field, with a focus on enterprise software.
- 5+ years of experience implementing and managing ServiceNow platform.
- Proven track record in implementing ServiceNow IT Asset management products
- ServiceNow custom app design and development experience
- Ability to collaborate with business stakeholders to understand their requirements and guide them in right direction by applying your experience.
- Experience working in Agile framework
- Experience documenting requirements as user stories, conduct User acceptance testing, Organization change management and go-live activities
- Experience with creating process flows, user journey maps and UX designs
BA/BS degree in Information Systems or related disciple required; Advanced degree a plus
Managers Note:
- Based on the job description, what are the must have non-negotiable items that a candidate must have to be successful in this role?
- ServiceNow IT Asset Management product implementation knowledge and experience.
- What backgrounds/skills can we be more flexible with that can be learned on the job? -
- Does this position require to sit onsite or travel? -
- Does this person have to work in a specific time zone? (e.g. - If a person on the East Coast can work PST, is that ok?) -
- no preference as such but needs to be flexible as this person will be dealing with individuals spread across PST, EST and IST
- Does this position have the opportunity to extend beyond the initial contract or convert to FTE? -
- Is there a specific laptop that needs to be used for this role (i.e. - Mac or Windows)? -
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Is there anyone else from your team that you'd like to add to support reviewing resumes and setting up interviews? - to review resumes, just start with me. For interviews, I might pull someone from my team especially the resource for whom we are backfilling this position
