It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Benefit options available through Magnit Global, depending on contract factors and upon meeting requirements.

We are seeking a highly organized and proactive Resource Manager to support a large-scale services program in partnership with our Contingent Workers Partner. 

This role is responsible for managing the full lifecycle of resource operations, including recruitment coordination, onboarding, forecasting, financial tracking, performance management, and ongoing stakeholder engagement. 

The ideal candidate is detail-oriented, excels at cross-functional communication, and thrives in a fast-paced, dynamic environment.

What you get to do in this role:   

Recruitment & Onboarding

• Coordinate and manage the full onboarding process for new resources.
• Review resumes provided by CWs Partner Company, conduct initial screenings, and share candidates with the appropriate manager group for interview approval.
• Schedule panel interviews, align availability across all stakeholders, and facilitate Zoom meeting setup.
• Gather interview feedback and communicate results back to CWs Partner Company.
• Initiate onboarding steps with the ServiceNow hiring manager once a resource is confirmed.

Monthly Reporting

• Prepare and deliver monthly schedule forecasts (10–12 week outlook) to finance.
• Generate monthly accrual reporting.
• Complete quarterly utilization reporting for contra-revenue entries.

Financial Management

• Manage financial forecasting for a ~(USD)xM annual commitment, including quarterly burn and rollover planning.
• Track resource onboarding/offboarding, monthly allocations, spending projections, and reconciliation of actual spending.

Performance & Resource Management

• Serve as the primary liaison with CWs Partner Company on performance-related issues and facilitate discussions regarding individual resources.
• Oversee offboarding processes and ensure timely, accurate completion of required steps.

Manager & Stakeholder Support

• Act as the single point of contact for all CWs Partner Company program managers regarding onboarding, access, time charging, travel, utilization, and performance concerns.
• Triage inquiries and direct issues to the appropriate internal teams (DT, Contingent Workforce, Orca support, etc.)
• Identify and communicate issues or escalations to the CWs Partner Company as needed.

Relationship Management

• Lead weekly meetings with the key CWs Partner Company stakeholders to review program updates, address challenges, and ensure operational alignment.

Offboarding

• Develop the FY26 offboarding plan to align resource transitions with program spend and natural engagement end dates.
• Coordinate with internal teams to prepare for a phased offboarding schedule and communicate plans to CW’s Partner Company.

In order to qualify for and be successful in this role, you should have:

• 5+ years of experience in resource management, workforce planning, PMO operations, or similar roles.
• Strong organizational and project coordination skills.
• Experience with financial forecasting, reporting, or operational metrics. 
• Excellent written and verbal communication and stakeholder management skills.
• Ability to navigate cross-functional environments and influence without authority.
• Strong interpersonal skills with a proven ability to build and maintain relationships with partners and senior leaders.
• High level of attention to detail and comfort working with data and spreadsheets. 

Education

Bachelor's degree

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.