It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Benefit options available through Magnit Global, depending on contract factors and upon meeting requirements.

About The Work

• Coordinate Private training class deliveries, including gathering customer requirements, customer outreach, event coordination and logistics, ensuring quality and consistency of training events.
  • Solve training class delivery issues and make contingency plans, with minimum impact on participants.
  • Develop plans and new processes as the business and Learner needs evolve.
• Create and maintain public training schedules across various geographies, languages, and delivery formats.
  • Analyze data and leverage the insights to form the public training schedule.
  • Ensure that systems are up to date with information to publish offerings internally and externally.
  • Solve training class delivery issues and make contingency plans, with minimum impact on participants.
  • Develop plans and new processes as the business and Customer needs evolve.
• Make Trainer staffing assignments and communicate assignments to Trainers in concert with Delivery Managers.
• Consistently maintain accuracy of data in relation to all aspects of Learning coordination such as class scheduling, registrations, rosters, attendance, and distribution of training materials.
• Demonstrated experience creating and/or improving operational processes.
• Detail orientation and advanced organizational skills.
• Data entry and handling skills to a high level of accuracy.
• Excellent written and verbal communication skills.
• Ability to learn quickly and independently.
• Ability to resolve client issues and escalate when appropriate.

A customer-focused approach and the ability to respond with excellent customer service skills in a fast-paced environment.

• Bachelor’s degree preferred
• Would need to work in Night Shifts as per business requirement
• At least 2- 4 years of professional experience.
• Experience in coordinating global training events, Services Operations, Customer service, and Human Resources.
• 2 years' experience with LMS and CRM cloud applications

Equal Opportunity Employer

Magnit Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.